Contact Centre Archives

The Ultimate Chat Toolkit to Maximise Your Contact Centre Efficiency

A simple chat box isn’t enough to compete in the contact centres of 2020. The fact is, like any good...

Webinar: Mitel Contact Centre Technology Update

Making Digital Customer Communications a Reality! Register to watch our free Contact Centre Technology webinar and learn how you can develop...

What’s new in Mitel’s Unified Communications portfolio?

New updates now available for every major Mitel Unified Communications platform Mitel has announced updates to its flagship Unified Communications solutions...

5 Contact Centre Trends You Need To Know

Changes in customer behaviour and emerging technologies are reshaping the customer experience. Are you keeping up? The face of the contact...

Ebook: Customer Experience for Dummies

Find out how to give your customers a truly personalised experience The way people communicate with each other has evolved, but...

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