Webinar on Demand: MiCollab Powering the Future of Communication & Collaboration

Making Communications and Collaboration Seamless

Register to watch our FREE collaboration webinar with Mitel to learn about all the great enhancements to MiCollab and how your organisation can benefit from them. Get the latest technology updates and discover Mitel’s next generation experience within Microsoft Skype for Business.

Led by Mona Abou-Sayed, VP Collaboration & Applications, Mitel and Thomas Källander, Global Product Manager for Mitel MiCollab, the session demonstrates how the latest Mitel technology provides customers with seamless communications and collaboration experience, unleashing the UC apps and platforms your organisation already uses to their full potential.

The webinar focuses on the MiCollab R 8.1, skype for business plugin as well as future product enhancements.
During the session, we discusses:

•The challenge with team collaboration
•New enhancements introduced that will improve the user experience
•How MiCollab can enhance a Microsoft Skype for business user experience
•Powering the future of collaboration into 2019 and beyond

Register To Watch

1. Learn about the new MiCollab Release 8.1 enhancement designed to unleash collaboration in your business.
2. Discover Mitel’s next generation experience within Microsoft Skype for Business.
3. Mitel technology road map for 2019.

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What’s new in Mitel’s Unified Communications portfolio?

New updates now available for every major Mitel Unified Communications platform

Mitel has announced updates to its flagship Unified Communications solutions to provide organisations more advanced voice, collaboration and contact centre capabilities for enhancing productivity and delivering better customer service.

These latest releases reflect Mitel’s commitment to providing tailored communications and collaboration solutions that drive customers’ digital transformation. Designed to increase speed to innovation, Mitel’s product roadmap also delivers high levels of security and enables businesses to leverage emerging technologies like IoT and AI to solve today’s problems and prepare for tomorrow’s challenges.

The newly expanded capabilities include the following:

MiCollabmultiple customer interface enhancements that make it even easier for employees to talk, meet and share information using Mitel’s leading collaboration offering, a single solution that brings communications and collaboration tools together to simplify the way people work.

MiVoice Businessthe addition of a next-generation containerization software architecture to drive speed to market for applications and business efficiency software upgrades for one of the industry’s most advanced mid-market communications solutions.

MiContact Center Business and MiContact Center Enterprise expanded omnichannel capabilities for MiVoice 400, MX-ONE and MiVoice 5000 that enable businesses to leverage web, chat, voice and social media interactions to provide a seamless customer experience. 

Mitel SIP-DECT   – 4th-generation SIP-DECT technology that brings a new portfolio of base stations and feature enhancements to the full line of Mitel cordless IP and SIP devices, solving companies’ vertical-specific mobile communications requirements. 

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Mitel MiCollab Release 8.1

4Sight is pleased to announce the General Availability of the MiCollab Release 8.1. MiCollab Release 8.1 focuses on enhancing the overall user experience of our suite of Next Generation clients and simplifying how employees talk, chat, meet and share information with others throughout their workday.

MiCollab Release 8.1 focuses on enhancing the overall user experience of our suite of Next Generation clients. Listening to user feedback – internal and external – MiCollab Release 8.1 was designed to improve how employees talk, chat, meet and share information with others throughout their workday, make the communications and collaboration experience for customers’ more seamless, and enhance their ability to work effectively from anywhere, at any time.

The core enhancements to MiCollab include:

User Experience Improvements
• Improved presence presentation
• Multi-call handling
• Contact Group handling, UI layout changes, & right click
• Media Device selection
• Ad-hoc Meeting escalation embedded throughout desktop-based clients
• AWV Web improvements, Audio callback, and Roll call

Fixed Mobile Convergence:
• Call Through
• Inbound call optimization for iOS
• Full Take Call feature

Management & Security Improvements:
• General Security updates
• Next Gen PC client Virtual Desktop support
• MiShare Auto update

MiContact Center Business integration (MiCollab 8.1 SP1):
• ACD Softphone (SIP) support with MiContact Center Business Ignite Client

Microsoft Skype for Business integration (MiCollab 8.1 SP1):
• New client integration with full Skype for Business user experience
• Outlook integration
• Skype for Business UCC Bundle

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Mandatory MiCollab 8.0 Upgrade For Apple iOS Users

This is an important notice for all MiCollab installations with Apples iOS devices of the need to upgrade MiCollab servers to release 8.0 ahead of the introduction of the new MiCollab iOS mobile client.

Mitel requires a server upgrade to ensure full functionality for Apples iOS devices. All MiCollab deployments that use the iOS MiCollab mobile client must update to MiCollab release 8.0 and Mitel Border Gateway (MBG) release 10 to ensure full operations of the MiCollab iOS client going forward.

Apple iOS (and soon to follow Android) are changing their underlying technology that will impact on the way you work. The MiCollab client is currently using an approach that requires a constant connection to the server in the background to get calls, chats, and MiTeam invitations. This approach has several technical disadvantages in a mobile use case scenario like battery time impact and connection issues when moving between different networks (Wi-Fi to mobile) to name a few.

Being aware of these issues Apple have redesigned their interfaces for the client to provide a ‘push notification service’ that is more suitable for mobile device use cases.

The knock-on effect of this is, in the upcoming iOS releases, the way in which MiCollab manages call notifications will no longer be supported and to address this change MiCollab 8.0 will support the new push notification service.

Due to the auto update of client apps via the mobile app stores, admins usually have limited control over the application versions running on the end users mobile phone. Therefore, the update to MiCollab 8.0 Client software will happen automatically, which will result in an incompatibility with MiCollab server releases 7.3 PR1 and previous versions.

What happens if the MiCollab server is not upgraded prior to the client release?

End users will realise the impact immediately after they updated the MiCollab client.

  • If the MiCollab app is put in background mode, the client will not be able to receive server notifications. Incoming chats and softphone calls will not be displayed neither are e.g. MiTeam notifications.
  • In many scenarios, the client will operate normally though. For example, if MiCollab is running actively in the foreground connections are established and all features are working.
  • If the client is in the background and CFWD or forking to the mobile number is active, incoming calls will still be routed via the mobile network. Therefore, a call is not lost but the client behaviour would not be what the users expect.

What action should you take?

All affected customers should take advantage of their Mitel SWA and update the MiCollab Server to release 8.0 prior to upgrading the MiCollab clients for iOS to 8.0 release. So contact your 4Sight account manager to discuss this further.

The server will be available a couple of weeks before the mobile clients to give administrators time to schedule the according maintenance window. Mobile clients are usually updated automatically once published by the according mobile app stores. The current estimated release date of MiCollab 8.0 from Mitel is 31st Aug 2017.

Impact can be further mitigated by informing the relevant users to turn auto-update of their applications OFF and, furthermore, not upgrading to iOS 11 when it is released.

MiCollab Upgrades

For more information about MiCollab upgrades, please contact your Account Manager.  Alternatively call us on (0)20 3668 0444 or email info@4sightcomms.com

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MiCollab R8.0 Product Announcement

Mitel have announced the release of their leading unified communications product – MiCollab. With the release of Mitel MiCollab R8.0 software, MiCollab further enhances the customer’s end-to-end Mitel solution experience by providing a seamless collaboration experience for users of the MiVoice 6900 series phones and integration with Outlook and Office desktop applications.

MiCollab R8.0 – New Feature Enhancements:

Next Generation PC Client 

  • Windows 7 & 10 Support


User Experience Improvements

  • Presence enhancements
  • User Device selection
  • Support of softphone and DTS phones on MX-ONE
  • Reverse CLID lookup on inbound calls in off-board LDAP
  • MiTeam integrated in the PC Client


Mobility Enhancements

  •  iOS – Accept incoming call on locked screen
  • iOS – Call from native mobile phone
  • iOS – Call handling when on softphone call

 

Seamless Collaboration

  • 69XX/68XX Desktop phone integration
  • AWV Web as primary client
  • Outlook plugin enhancements


Scale

  • Increase scale per server
  • NP Adv. UM support of 1 500 users on Exchange 2016


Server & Management Improvements:

  • MiTeam licensing
  • Push notifications
  • Support of Let’s encrypt in MSL
  • Support MiCollab Web of Basic Client
  • Remove 2nd IP address of AWV
  • Support of VMWare 6.5

MiCollab 8.0 and Apple iOS 11

With MiCollab R8.0, Mitel requires a server upgrade to ensure full functionality for Apples iOS devices. All MiCollab deployments that use the iOS MiCollab mobile client must update to MiCollab release 8.0 and Mitel Border Gateway (MBG) release 10 to ensure full operations of the MiCollab iOS client going forward.

MiCollab Upgrades

For more information about MiCollab upgrades, please contact your Account Manager.  Alternatively call us on (0)20 3668 0444 or email info@4sightcomms.com

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