Tag - Unified Communications

How to Prepare for a Videoconference as a Remote Worker

Videoconferencing is quickly becoming “business as usual.” So now more than ever, it’s essential to prepare for your business videoconference meetings so that you can get the most out of each one and make sure work gets done efficiently. Whether you’re new to working remotely or have been doing it for some time, it’s easy to fumble on a call.

Get Technically Ready For Your Video Conference Call

Working remotely means you have to make sure all technical aspects of a web and videoconference are in order. In other words, you are the IT department. Don’t wait until five minutes before the call to get everything prepared. Do it way ahead of time.

Here’s a checklist of things to nail down before the call.

Internet Connection.

Your WiFi signal must be strong enough to handle both voice and videoconference calls. What’s fine for browsing or email may not be robust enough to facilitate video.

Up-To-Date Software.

Make sure you have the latest version of the meeting software. Or use a web-based business videoconferencing solution where you only need to sign on.

The global videoconferencing market size is expected to expand at a CAGR of 9.2 percent from 2018 to 2025, according to Grand View Research.

Lights, Camera, Action!

One key to successful videoconference calls is making your visual presence as clear and strong as possible. You may be in your home office, or even the kitchen table, but you still have the ability to control lighting, visual background and ambient noise. Before starting the call, turn on your camera and take a good hard look at yourself and what’s behind you and the lighting. Make sure a light source is on your face – not behind you. Then check what’s in back of you. A pile of papers? The laundry? Set up your call so that your background is clear and uncluttered. You want other participants to focus on you and not be visually distracted. Finally, find a quiet space, ideally one with a door so that you can block out other noises.

Prepare For The Content Of The Videoconference Call

Taking a few moments ahead of time to organize your thoughts can make all the difference between a frustrating call and a productive one. As you prepare for your business videoconference, consider these elements.


If you’re the organizer of the call, be sure to send out an agenda at least a day ahead of time. Identify what you expect from each participant. For instance, “Ashley, I’d like you to be prepared to review the latest estimates for the new construction.”

Your Role.

If you’re not the leader, reach out to the organizer and ask for clarification on your role and how you should prepare. Think through what you’d like to contribute.

Other Participants.

Find out who else will be on the call. Just as with face-to-face meetings, it’s helpful to know ahead of time who’s “in” the meeting.

What To Do During A Business Videoconference Call

These days, we’re all so accustomed to multitasking that we’re tempted to do it during a conference call – particularly a boring one. All the more reason to define your role and contribution to the call ahead of time. Here are some ways to stay tuned in.

Be Present In Mind And Body.

Look into the camera. Keep your attention on whoever’s speaking, just as you would if you were sitting in a conference room. React to comments with appropriate body language, like nodding. Because the video software may automatically switch to the speaker, avoid verbal comments unless you have a contribution or question.

Take Notes.

It’s easier to stay in the moment when you’re jotting down thoughts and information. Note any questions you have for other participants or comments you want to add to the conversation. Be ready to share when the opportunity presents itself.

The Benefits Of A Cloud-Based Video Conferencing Solution Include:

  • Improved communication with customers
  • Enhanced productivity
  • Scalability
  • Reduced costs

Limit Side Conversations.

Keep one-on-one chats to a minimum. Again, if you were in an in-person meeting you wouldn’t be passing notes to colleagues, right? Instead, take notes for follow up.

Fill In The Gaps.

We get a lot of visual information during in-person meetings. While in this respect video conference calls are better than voice conference calls, we still miss out on important data. When you have to break eye contact with the camera (and the meeting participants), it’s useful to explain what you’re doing. For instance, you may be taking notes or looking up a document that’s pertinent to the discussion.

Record The Call.

If possible, record important video conference calls. Inexpensive transcription services are available to provide a written record of the call within hours.

What To Do After The Video Conference Call

Follow-up is important after any meeting, video or in-person. Using the notes you took during the call, reach out to colleagues and partners with next steps. Virtual workspace software like MiCloud Connect Teamwork makes it easy to assign tasks, send follow-up emails and group messages, share documents and schedule future meetings, all from one web-based application.

This article was first published by Mitel.


Why the New Private Cloud Solution by Mitel is Build on Google Cloud

The choice to go private cloud is typically made after a lot of research and consideration. The modern workforce is more mobile and unified communications hosted in the cloud provides teams with fast access to applications and shared documents. But before embracing any private cloud solution, IT teams need to be certain that the platform they implement will meet high standards for security, reliability and scalability.

Knowing this, Mitel has recently launched our private cloud solution, MiCloud Flex, on the Google Cloud platform. Partnering with Google brings a number of benefits that help complement the MiCloud Flex offering. As the leading cloud network, Google Cloud offers security, reliability, speed, innovation and geographic reach that complete our private cloud, unified communications and collaboration solution.

Wondering why Google Cloud works best? Here are top five reasons and why we’re sure they’ll benefit you:

1. Multi-Layered Infrastructure Security

Security is a top concern for any company going to the cloud. Those who choose private cloud are looking for additional security safeguards. Serving over one billion end users each day across seven cloud products, Google is committed to protecting information, identities, applications and devices. Built on Google Cloud, MiCloud Flex is protected by the same secure-by-design infrastructure, global network and built-in safeguards that will mitigate the most challenging security scenarios.

With the assurance of the Google brand, Google Cloud also meets the most rigorous privacy and compliance standards that test for data safety, privacy, and security. Even the data centers are built to satisfy the most stringent security standards, with full certifications to meet SOC 2 and HIPAA compliance. The solution is deployed in a dedicated and secure single instance environment through Google’s cloud access with private and secure network links, so you’ll always have the safety and control necessary for your most valuable data.

2. Reliable Infrastructure

Google’s cloud infrastructure is a future-proof technology monitored and modified by more than 700 top experts in information, application, and network security. This is the same technology that powers billions of search results in milliseconds and serves over six billion hours of YouTube video per month.

MiCloud Flex uses the Google Cloud brand of technology to work across secure, Tier 3+ high availability data centers with optional additional security measures including full encryption. Information and voice calls are delivered through the public Internet using voice over Internet protocols (VoIP), meaning users stay connected anywhere and everywhere – in the office, on the road, or working from home.

For this reason, you can be assured that communications will never go down because of a single network outage or hardware failure; MiCloud Flex features a high-availability deployment or available geo-redundancy for enhanced disaster recovery.

3. Speedy Provision

When you need information quickly, Google leads in speed and availability. Google Cloud has a 99.999% service level agreement (SLA), the highest standard for monthly uptime provided to users. Intensely monitored data centers and large dedicated data pipelines ensure low latency and almost zero downtime across Google Cloud products.

Additionally, Google Cloud is considered a top performer across most tests, benchmarks, and categories for performance and scalability that stress CPU, memory, disk, and networking resources in the cloud. MiCloud Flex’s fully managed, serverless offerings eliminate operational complexity, making Google Cloud easier to adopt and use.

4. Continuous Innovation

Leading the pack of big technology players across the globe, Google is at the forefront of research for emerging technologies like artificial intelligence (AI) and internet of things (IoT), all while maintaining and improving its host of industry-leading products across the cloud.

MiCloud Flex Contact Center leverages Google AI capability that integrates multiple tools and resources seamlessly to generate deep insights into data and performance. With serverless data analytics and a machine learning platform guaranteed by Google Cloud, our contact center platform can turn your data into actionable insights with increased efficiency, simplicity and mobility, making for innovation within and without your organization.

5. Geographic Reach

Staying connected across the globe is no problem for the robust number of Google Cloud data centers developed, maintained, and expanded by Google annually. Mitel has carefully selected a subset of these centers focused on delivering MiCloud Flex based in specific country rollouts, including 20 regions, 61 zones, and 134 network edge locations, with more on the way in the future. With an extensive, resilient network of data centers, deployments and interconnectivity for international customers is not a problem for the leading cloud communication and collaboration solution.

Mitel + Google Cloud + 4Sight = MiCloud Flex

MiCloud Flex represents the best of two leaders and innovators in business technology. By collaboration between Mitel and Google, 4Sight can offer businesses a complete, reliable private cloud unified communication and collaboration solution. Your employees will work smarter and more efficiently no matter where they are, and your IT team will be confident that all communications are secure, reliable and adaptable to every business need.

This article was first published by Mitel.


UC & C: The Secret Behind Every Great Customer Experience

Experience is everything. For your employees and your customers, their loyalty to you hinges on receiving positive treatment. To stay competitive in our increasingly saturated marketplace, and keep productivity and profitability high, experience is king. Making it easy to engage with your brand, and within your workplace, is an effective way to boost customer and employee experience. That’s where a unified communications and collaboration (UC&C) system comes in.

Better For Employees

Your staff are the heart of your businesses. And to them work-life balance isn’t just a buzzword; it’s driving their choices. People want to work more productively, without having to work for longer. In the US, one in ten workers is spending over 50 hours a week on work-related tasks. Across the Atlantic in the UK, the outlook is similar, with 60% of people saying they work longer hours than they’d like to.

And it goes beyond simply the number of hours worked, to the productivity within those hours. Every day, workers navigate multiple channels to keep track of messages: 13% of a typical working day is wasted as a result of inefficient and ineffective communications, leading to nearly £8,000 of wasted time per professional per year, according to the Mitel 2019 Workplace Productivity Report. If businesses deployed more intuitive, effective communication tools, 74% of employees believe it would improve their personal productivity, our report found.

This shift in employee priorities means the future is flexible. 83% of global workers would turn down a job that didn’t offer flexible working. But to make it work, communication and collaboration is key. Businesses need to have in place reliable, unified systems to support effective knowledge and idea sharing to empower employees to work in the way they want.

Better For Customers

Customer expectations are higher than ever. It’s never been easier to get the products and services they want, at their convenience, and with greater choice. A bad experience and one in three customers will go elsewhere, even if you’re a brand they love. Without exceptional customer experience that keeps up with agile competitors, organisations can expect to be left behind.

It’s estimated that 86% of customers will pay more for an excellent experience and, in some cases, that adds up to almost 20% more. Excellent experiences require consistency and simplicity. Each communication – whether it’s a call, a click, a text or email – needs to be engaged with quickly, smartly and consistently, so a customer doesn’t have to reiterate information about themselves or wait while you compile their profile. Disparate processes and communication systems can stop this from happening.

By adopting a unified communication system, businesses have one, accurate view of the customer, creating a joined-up experience that’s efficient to manage and meaningful to customers.

Better For Business

More productivity from staff and greater spend from customers all lead to a more successful business. For employees, it means more time for innovation, cutting downtime in navigating numerous communication apps. Plus, with improved collaboration and experience, expertise is more easily shared, more quickly. It makes for a better environment to produce new and exciting ideas, while allowing them to work in the flexible style that they prefer.

For customers, you become easier to interact with. They’ll be more likely to offer repeat business, and they’ll tell their friends about you.

Whether it’s to attract new talent, retain existing staff, gain increased spend from customers, or a combination of all these, a seamless UC&C system delivers the experience consumers and staff expect. And the seamless nature of a unified tool lowers operating costs too, eliminating multiple licenses and reducing IT maintenance costs.

Discover A More Connected Future

At 4Sight, we understand that you’re focused on driving change and we know it’s your responsibility to improve both employee engagement and customer experience. With increased expectations and demand for a seamless workflow across platforms and devices, wherever users are located, you need the power to choose a technology solution that delivers confident collaboration, while integrating with your existing systems.

Creating a workplace that delivers the right experience for customers and employees, as well as achieving fast ROI, requires choice. At 4Sight, we can offer you choice by being more flexible than anyone else. We work within your existing network to let you choose how you move to the cloud, and how and where you’d like us to support your culture of flexible working, so you and your employees can work in the way you prefer.

We make communications simple for our customers. Using our agile approach, you can rely on us to meet your unique business requirements, eliminating technical complexity along the way. We can help you drive your business forward, delivering easy communication between teams for better idea sharing and productivity, and improving the customer experience across every touchpoint.

This article was first published by Mitel.


What To Do: In a Pandemic

With COVID-19 spreading across borders and news headlines, concerns are rising about how to best stop the virus. Given the disease’s aggressive nature, WHO has recommended that every citizen do their part to keep things contained―whether it be more diligent hand washing, putting a temporary stop to travel, canceling events or just staying home.

“The bottom line is: we are not at the mercy of this virus.” WHO Director-General, Dr. Tedros Adhanom Ghebreyesus maintains that, with global solidarity, coronavirus could be the first pandemic in history that is successfully controlled through individual caretaking measures.

Business across the globe are racing to do their part. In large part this means adopting a more remote work culture. And we see this happening in more frequency as news of coronavirus grows. Amazon has asked its Seattle employees to work from home. Seattle-based rock band Pearl Jam has postponed its North American tour. The University of Washington will close campus once staff and students leave for spring break, opting to continue classes online for the remainder of the semester. And in Austin, Texas, city health officials have cancelled the popular South by Southwest (SXSW) conference.

Although it appears that remote working is picking up speed, for many businesses this is bound to be more challenging than expected. In a recent webinar, analyst firm Gartner conducted a snap poll of the human resource leaders from Asia/Pacific who attended. Ninety-one percent indicated they’d implemented work from home arrangements in the wake of the coronavirus. However, they also said their two biggest challenges were a lack of technology infrastructure and discomfort from employees in remote working.

Like you, 4Sight has been monitoring the evolving impact of the coronavirus and forming a complete understanding of how our customers will be affected. As part of our commitment to help you continue working with consistency and peace of mind, below we’ve shared some tips and guidelines that we use to make working from home more comfortable and effective:

Choose The Right Tools

An effective remote working setup is one that is just as good as at the office. And that requires the right combination of tools and processes. There’s no one-trick pony; some days video is what you need and other times chat and file sharing are more productive. The right setup for remote working will give you an array of options along with a good connection to your team and contacts. Let’s take a look at a combination that we find works well:

Cloud-Based Solution

All too often, employees working from home find with dismay that the documents or information they really needed are saved on the computer back at the office. It’s one of the most common challenges of working remotely. Yet when documents are stored in the cloud, employees can access them from any location. And it’s not just documents that are easily accessible. With the cloud, remote workers can also tap into the organization’s vast store of information, from team calendars and workspaces to a colleague’s spreadsheet and the corporate directory.

Meeting Tools

The right meeting tool can transform remote interactions into natural collaborations. MiTeam Meetings, for example, functions seamlessly so it feels like everyone’s working in the same room. One-click video calls allow for ad hoc, face-to-face conversations. You can all edit the same documents, stay updated on tasks, share screens and collaborate in real time.

An All-In-One Workspace

Perhaps the most valuable tool for remote working is one that lets you access voice, video, messaging, presence, audio conferencing, mobility and team collaboration from a single application. With a communications experience that’s consistent whether you’re at the office, mobile or at home, it doesn’t matter were you work. Connecting and collaborating becomes just as effortless and seamless.

Adjusting to remote working is simpler with this kind of persistent workspace. Capabilities like web chat and file sharing are always-on, so you can collaborate in real time. Team members can review, update and expand on project information. You can access project timelines, meeting notes, task lists and ad hoc project comments. Ultimately, you everything you need to interact and get work done without interruption.

Build The Remote Work Culture

Although remote working isn’t new, you and your team may not be prepared to work from home for longer stretches of time―possibly even weeks or months. Here are three ways you can help them adapt more quickly.

Help Everyone Get The Proper Setup

Having the right collaboration tool is the first step. It’s a good idea to survey employees and understand more about their home offices and whether their work environment is set up properly. For example, do they have a separate space to work away from the rest of the household? Is the Wi-Fi speed adequate for connecting via video or downloading large documents? The survey results will help you make appropriate recommendations for setting up home offices as well as understand what gaps you might need to fill.

Set Guidelines For Communication

In the office, managers have an easier time monitoring employee activity. For example, they know when a member of their team steps away from their desk to get a cup of coffee. But in a remote work scenario, if a manager can’t reach their employee she may jump to the conclusion that the work isn’t getting done.

Remote work requires a certain degree of trust, and transparency helps build trust. Set expectations with clear communication guidelines. For instance, ask employees to set status messages each time they step away from their desk or agree on what comprises an adequate response time.

Practice Ahead Of A Pandemic

The time to start building a remote working culture is now, before a pandemic infects your operations. Train your employees to work remotely by sending them home to work for a week or more. A mandated trial will allow you to work out the kinks, ensuring that your business will continue operating smoothly even during a crisis.

There’s another benefit of adopting a work-at-home work culture: you’ll be prepared for a future that is likely to involve a significant portion of the workforce working remotely. As Gartner points out, demand for remote working will increase as Generation Z enters the workforce.

You will need to build a culture and infrastructure that allows employees to communicate and collaborate effortlessly as if they’re in the same room, even if they are miles or time zones apart. For this reason implementing a work-from-home model serves two purposes: it enhances your ability to weather a pandemic and it paves the way for the workforce of the future.

This article was first published by Mitel.







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Not to exceed 100 free phones per order. Valid until 30 September 2019



Buy 2 licenses get 1 free on select premium MiVoice Business and MiVoice Connect licenses.
This offer is valid now through December 31, 2019



New MiVoice Business customers who purchase a solution comprised of specific can enjoy an additional 15% off their full purchase.
This offer is valid until September 30, 2019


Delivering value to customers migrating to Mitel Flagship products & services

Get 50% off hardware (and virtual) when you upgrade your legacy equipment to MiVoice Business and receive 25% off the cost of new user licenses.
This offer applies to a minimum 10 users. Qualifying equipment for ShoreTel, Toshiba, Inter-Tel, and Mitel.


Top 10 Communication Trends in Hotel Technology


Technology continues to reshape the hospitality industry, with IT becoming more important to hotel operations and the guest experience than ever before.

In the competitive hospitality industry, identifying new technology opportunities early on is pivotal to growing your base of repeat customers, catching the attention of prospective customers and claiming your spot on the leading-edge.

1. Mobile Door Key

Hotels are ditching the plastic card and allowing guests to check in to their room with their mobile phones. Some hotels have already starting using implementing this, whether it involves NFC technology or visually scanning a code like many airports now do with plane tickets.

2. Self Service

Today, many guests prefer self-serve, from remote check in to being able to order room service on a mobile device. Remote check-in and check-out options are becoming popular, and some hotels are beginning to work with apps that let guests order room service right from their mobile devices. There’s a whole range of basic guest requests that can be automated with the right technology, which frees hotel staff up for other activities that enhance the guest experience. And the trend is only going to accelerate.

3. Fixed-Mobile Convergence

Once upon a time, people used their room phones. However, the pervasiveness of mobile devices has relegated the conventional room phone to a vastly reduced role. But that doesn’t mean it doesn’t have a role moving forward. The room phone of the future may serve as a hub for a larger connected experience.

Imagine a guest arrives at your hotel and pairs his mobile device to his room phone. Now he can use his mobile to control the TV and the sound system, perhaps even the blinds. He can use it to request a wake up call if he finds himself out late. You can let him know that his dry cleaning is ready, even if he’s across town at a meeting. And if he needs to take his call from your lobby into a cab so he doesn’t miss a meeting—the handoff from Wi-Fi to 4G is seamless.

It may sound like science fiction, but many of the pieces of this scenario are already available or in development. The guest of tomorrow will be more connected than ever before.

4. Guest Apps

The vision of the connected guest entails nearly every aspect of the guest experience. Something as complex as that needs a single hub from which to operate—and guest apps for personal mobile devices are the natural place to host all of these functions. A smartly designed guest app combines everything from deal notifications to hotel services to loyalty programs. If you see a guest used the group rate for a conference, you could use the app to electronically send your guest the event itinerary, complete with a map of meeting spaces where sessions will be held.

Most major hotels have some element of this picture in play already, and they’re adding capabilities every day. Some of the major flags are closer, but much of the technology and integration is still in development. Regardless of who gets there first, one thing is certain—the hotel with a truly connected experience will be full of very happy, very empowered guests.

5. Battle For Bandwidth

A smart phone. A laptop. A tablet. An e-reader. It seems like hospitality guests bring every Internet bandwidth-sucking device they own when they travel. And whether they’re travelling for business or pleasure, you can bet you’re going to hear about it if they can’t connect as quickly and reliably as they’re used to at home. But a hotel is not a home. You have to multiply those data needs by dozens, if not hundreds, of guests—possibly thousands if you land a big conference. It’s a huge strain and one that many of the best hospitality brands are working on. Whatever your solution, rest assured, the demand for bandwidth at hotels is only going to grow.

6. Location-Based Services

Much of this technology is in its infancy, but the implications are huge. Being able to understand where hotel staff and guests are located at any given time creates all kinds of opportunities to improve the guest experience—from being able to deliver services to guests while freeing them from their rooms to helping event staff operate more efficiently to turning over rooms more quickly and beyond. Some employee location-based features are already available using SIP-DECT, but this is just the beginning. This is a category to keep an eye on.

7. Tech Lounges

Airline check-ins. Local info guides. A place where guests can get out of their rooms but still access Wi-Fi to relax or get work done. The use cases for technology in hospitality seem to grow every year, and savvy hospitality businesses are transforming these guest desires into stylish semi-public spaces where guests can engage tech on their terms. Many guests are even beginning to include these kinds of technologies in their online hotel search criteria, so hospitality businesses that lack them may eventually find themselves at a disadvantage.


Already popular in the hospitality space and other industries in Europe, SIP-DECT is a mobility-enabling alternative to VoWLAN and radio-based networks that’s starting to get attention in North America.

Many SIP-DECT setups bring the kind of features usually found on a fixed network to mobile workers all over your hotel or campus without tethering them down to specific locations. Since hotel service staff, like housekeeping, valet, concierge, and event staff are often on the go, SIP-DECTa natural fit for hoteliers.

With relatively low cost compared to the alternatives, ease of deployment and quality, predictable voice quality, SIP-DECT is poised to take off in a big way.

9. Tech-Enabled Meeting Spaces

The modern meeting space has evolved. No longer is it about tables and chairs and nice serving carts. Modern meetings run on technology. Business people need to make multimedia presentations and videoconference remote attendees—sometimes both simultaneously.

And for the marathon meetings, they’d like access to services like catering with minimal interruptions. Most of all, smart hotels know they need these spaces to be as user-friendly as possible. The A/V rooms of the past that required dedicated engineers are no longer an option.

If you think these kinds of business needs are limited to boardroom-style conference spaces, you’re missing an important part of the picture—business customers are increasingly asking for advanced technology enablement in ballrooms and event halls, as well.

10. Social Listening

Guests have a lot to say about their experiences at hotels, but they don’t always say it directly to you. And in a hospitality world where word of mouth and online reviews have more influence every day, it’s one of the reasons that more and more hotels have started investing in social listening tools. These tools allow hotels to find out about guests’ wants, needs, desires, complaints and more—and jump into the conversation if it makes sense. Some even let you keep an eye on the competition. The Internet is treasure trove of business intelligence if you know how to look.


4Sight Crowned Mitel´s ‘Top Services Partner’ Of The Year

Mitel Next Winner

4Sight Communications Awarded ‘Top Services Partner’ at Mitel’s Next ‘2019 International Partner Awards’

We are extremely proud to announce that 4Sight Communications has been awarded Mitel’s Top Services Partner (International Markets) at the recent Mitel’ 2018 International Partner Awards, held in London on Thursday 28 February 2019.

This award has special meaning to our customers and all at 4Sight, as it officially recognises our outstanding knowledge and service delivery, and these are areas that we work exceptionally hard to differentiate ourselves.

This is a great achievement and we’re delighted to officially stand out as a leader amongst so many notable companies and industry peers internationally. The award does not only recognise our technical and service excellence but also underscores the determination we share in making a difference to the clients we work with.

We would like to take this opportunity to thank all our customers for choosing 4Sight and for the trust they continually place in us. We couldn’t have achieved this without their support!

2019 is shaping up to be a very exciting year of new enhancements across the Mitel portfolio and we look forward to sharing these with you in the coming weeks and months.

Mitel International Partner Awards

For more information about Mitel International Partner Awards and to see the full list of winners click here.


Avaya End of Support for the CS1000


As of April 2019, Avaya is officially ending the support for the release 7.6 and prior versions of the CS1000 platform. What are your options if you’re looking for a replacement for the CS1000?

In short, this means that Avaya will no longer continue to develop the software or product the parts. With Nortel PBXs being widely deployed across a range of organisations, the end of support for the CS1000M harware is quite significant as these systems can very easily fall out of service.

Failure to upgrade your telephone software could be risking your business much more than you think.

The support for the CS1000 series set will end in April 2019. For customers with the CS1000M, plans to replace the CS1000M need to start today to be ready for the transition.

Replacing an on-premises system like Avaya’s CS1000 can take a significant amount of effort and investment. Here at 4Sight we have an alternative to keeping on the same old platform and having a costly upgrade. For any organisation looking to replace the CS1000, MiVoice Business provides robust functionality and a smooth transition for Avaya CS1000 users.

Transitions are never easy, but with the right partner, your transition can run as smoothly as possible. And transitions like this can be a great opportunity to take stock of your communications infrastructure and strategic plan. Look for communications partners who are willing to work with the investment you’ve already made into your system, and who can operate with your existing ethernet and non-ethernet phone lines to deliver the features of an IP phone no matter what infrastructure you’re starting with.


What’s new in Mitel’s Unified Communications portfolio?


New updates now available for every major Mitel Unified Communications platform

Mitel has announced updates to its flagship Unified Communications solutions to provide organisations more advanced voice, collaboration and contact centre capabilities for enhancing productivity and delivering better customer service.

These latest releases reflect Mitel’s commitment to providing tailored communications and collaboration solutions that drive customers’ digital transformation. Designed to increase speed to innovation, Mitel’s product roadmap also delivers high levels of security and enables businesses to leverage emerging technologies like IoT and AI to solve today’s problems and prepare for tomorrow’s challenges.

The newly expanded capabilities include the following:

MiCollabmultiple customer interface enhancements that make it even easier for employees to talk, meet and share information using Mitel’s leading collaboration offering, a single solution that brings communications and collaboration tools together to simplify the way people work.

MiVoice Businessthe addition of a next-generation containerization software architecture to drive speed to market for applications and business efficiency software upgrades for one of the industry’s most advanced mid-market communications solutions.

MiContact Center Business and MiContact Center Enterprise expanded omnichannel capabilities for MiVoice 400, MX-ONE and MiVoice 5000 that enable businesses to leverage web, chat, voice and social media interactions to provide a seamless customer experience. 

Mitel SIP-DECT   – 4th-generation SIP-DECT technology that brings a new portfolio of base stations and feature enhancements to the full line of Mitel cordless IP and SIP devices, solving companies’ vertical-specific mobile communications requirements. 


10 Characteristics of an Agile Organisation

With an increase in employee requests for remote working and flexible hours, the businesses that will stay ahead of the curve are those that are willing to introduce measures to ensure they are flexible. Using unified communications is essential to the nature of agile business. We uncover the characteristics of a truly agile business, so you can see how yours compares.

  1. Supports flexible working hours

Your business must embrace the 24/7 availability culture or lose out to forward thinking competitors. That’s not to say that you must remain open 24/7 but, particularly when in a customer-focused business, if the customer has a way of communicating with your business in times of need (for example if a fault occurs) then it helps to have measures in place to support them.

  1. Can manage remote working

For maximum agility your employees should have the ability to work from anywhere, at any time. The agile business fully embraces flexible working.

  1. Ability to scale capacity quickly and easily

By investing in cloud-based services, businesses can access a solution that gives them the ability to scale their lines quickly and easily to meet demand.

  1. Can cope with seasonal peaks seamlessly

Rather than paying for unused capacity, the agile business can scale resources, meaning they will only ever have to pay for what they need.

  1. Able to respond to customer needs quickly and appropriately

This means wherever, whenever, however and most importantly, quickly. By using unified communications tools, businesses need never miss another call.

  1. Energises the workforce with new technology

New technologies give your staff access to the tools they need to succeed, meaning that you’ll see a rise in employee productivity and satisfaction levels.

  1. Integration with line of business applications

Truly unified communications support integration with existing line of business applications, such as Microsoft Lync (soon to be Skype for Business). This will help to further enhance productivity and efficiency.

  1. Remains fully compliant

The agile business uses the most up-to-date technology to ensure they remain compliant at all times. For example, this can include the ability to record calls.

  1. A fixed, monthly cost

Cloud-based telephony allows businesses to pay for what they need in one fixed, monthly payment. This will include installation, handsets and maintenance. This means you’ll be able to account and budget for your full communications spend each month.

  1. Embrace consumerisation

Agile businesses support Bring Your Own Device (BYOD). Allowing your staff to use their existing handsets will not only save you money it will also ensure your team are contactable at any time.