Tag - Unified Communications

4Sight Crowned Mitel´s ‘Top Services Partner’ Of The Year

4Sight Communications Awarded ‘Top Services Partner’ at Mitel’s Next ‘2019 International Partner Awards’

We are extremely proud to announce that 4Sight Communications has been awarded Mitel’s Top Services Partner (International Markets) at the recent Mitel’ 2019 International Partner Awards, held in London on Thursday 28 February 2019.

This award has special meaning to our customers and all at 4Sight, as it officially recognises our outstanding knowledge and service delivery, and these are areas that we work exceptionally hard to differentiate ourselves.

This is a great achievement and we’re delighted to officially stand out as a leader amongst so many notable companies and industry peers internationally. The award does not only recognise our technical and service excellence but also underscores the determination we share in making a difference to the clients we work with.

We would like to take this opportunity to thank all our customers for choosing 4Sight and for the trust they continually place in us. We couldn’t have achieved this without their support!

2019 is shaping up to be a very exciting year of new enhancements across the Mitel portfolio and we look forward to sharing these with you in the coming weeks and months.

Mitel International Partner Awards

For more information about Mitel International Partner Awards and to see the full list of winners click here.

Read more...

Avaya End of Support for the CS1000

As of April 2019, Avaya is officially ending the support for the release 7.6 and prior versions of the CS1000 platform. What are your options if you’re looking for a replacement for the CS1000?

WHAT DOES IT MEAN:
In short, this means that Avaya will no longer continue to develop the software or product the parts. With Nortel PBXs being widely deployed across a range of organisations, the end of support for the CS1000M harware is quite significant as these systems can very easily fall out of service.

Failure to upgrade your telephone software could be risking your business much more than you think.

WHEN WILL THE SUPPORT END:
The support for the CS1000 series set will end in April 2019. For customers with the CS1000M, plans to replace the CS1000M need to start today to be ready for the transition.

WHAT ARE MY REPLACEMENT OPTIONS:
Replacing an on-premises system like Avaya’s CS1000 can take a significant amount of effort and investment. Here at 4Sight we have an alternative to keeping on the same old platform and having a costly upgrade. For any organisation looking to replace the CS1000, MiVoice Business provides robust functionality and a smooth transition for Avaya CS1000 users.

NEED HELP MIGRATING?
Transitions are never easy, but with the right partner, your transition can run as smoothly as possible. And transitions like this can be a great opportunity to take stock of your communications infrastructure and strategic plan. Look for communications partners who are willing to work with the investment you’ve already made into your system, and who can operate with your existing ethernet and non-ethernet phone lines to deliver the features of an IP phone no matter what infrastructure you’re starting with.

Read more...

What’s new in Mitel’s Unified Communications portfolio?

New updates now available for every major Mitel Unified Communications platform

Mitel has announced updates to its flagship Unified Communications solutions to provide organisations more advanced voice, collaboration and contact centre capabilities for enhancing productivity and delivering better customer service.

These latest releases reflect Mitel’s commitment to providing tailored communications and collaboration solutions that drive customers’ digital transformation. Designed to increase speed to innovation, Mitel’s product roadmap also delivers high levels of security and enables businesses to leverage emerging technologies like IoT and AI to solve today’s problems and prepare for tomorrow’s challenges.

The newly expanded capabilities include the following:

MiCollabmultiple customer interface enhancements that make it even easier for employees to talk, meet and share information using Mitel’s leading collaboration offering, a single solution that brings communications and collaboration tools together to simplify the way people work.

MiVoice Businessthe addition of a next-generation containerization software architecture to drive speed to market for applications and business efficiency software upgrades for one of the industry’s most advanced mid-market communications solutions.

MiContact Center Business and MiContact Center Enterprise expanded omnichannel capabilities for MiVoice 400, MX-ONE and MiVoice 5000 that enable businesses to leverage web, chat, voice and social media interactions to provide a seamless customer experience. 

Mitel SIP-DECT   – 4th-generation SIP-DECT technology that brings a new portfolio of base stations and feature enhancements to the full line of Mitel cordless IP and SIP devices, solving companies’ vertical-specific mobile communications requirements. 

Read more...

10 Characteristics of an Agile Organisation

With an increase in employee requests for remote working and flexible hours, the businesses that will stay ahead of the curve are those that are willing to introduce measures to ensure they are flexible. Using unified communications is essential to the nature of agile business. We uncover the characteristics of a truly agile business, so you can see how yours compares.

  1. Supports flexible working hours

Your business must embrace the 24/7 availability culture or lose out to forward thinking competitors. That’s not to say that you must remain open 24/7 but, particularly when in a customer-focused business, if the customer has a way of communicating with your business in times of need (for example if a fault occurs) then it helps to have measures in place to support them.

  1. Can manage remote working

For maximum agility your employees should have the ability to work from anywhere, at any time. The agile business fully embraces flexible working.

  1. Ability to scale capacity quickly and easily

By investing in cloud-based services, businesses can access a solution that gives them the ability to scale their lines quickly and easily to meet demand.

  1. Can cope with seasonal peaks seamlessly

Rather than paying for unused capacity, the agile business can scale resources, meaning they will only ever have to pay for what they need.

  1. Able to respond to customer needs quickly and appropriately

This means wherever, whenever, however and most importantly, quickly. By using unified communications tools, businesses need never miss another call.

  1. Energises the workforce with new technology

New technologies give your staff access to the tools they need to succeed, meaning that you’ll see a rise in employee productivity and satisfaction levels.

  1. Integration with line of business applications

Truly unified communications support integration with existing line of business applications, such as Microsoft Lync (soon to be Skype for Business). This will help to further enhance productivity and efficiency.

  1. Remains fully compliant

The agile business uses the most up-to-date technology to ensure they remain compliant at all times. For example, this can include the ability to record calls.

  1. A fixed, monthly cost

Cloud-based telephony allows businesses to pay for what they need in one fixed, monthly payment. This will include installation, handsets and maintenance. This means you’ll be able to account and budget for your full communications spend each month.

  1. Embrace consumerisation

Agile businesses support Bring Your Own Device (BYOD). Allowing your staff to use their existing handsets will not only save you money it will also ensure your team are contactable at any time.

Read more...