WHITE PAPER | 2019 Contact Center KPI ReportMichael Curran
Learn how to use KPIs to establish a solid foundation for accelerating the success of your contact center.
This report outlines which KPIs bring the best results and how you can ensure your analysis is focused on what matters the most to your business.
Key topics include:
- Improving managerial practices
- Enhancing productivity with the right tools
- Streamlining processes
- Enhancing contact center agent productivity
This content was first published by Mitel.
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