Making Digital Customer Communications a Reality!
Technology has put the world at our fingertips; the rise of smartphones, tablets and WiFi has changed the way we search, shop, and interact with organisations. Increasingly, customer experience is formed and delivered through digital communications, such as text messages, emails, web chats, social media and web self-service.
With this digital customer experience shifting, all businesses that interact with their customers must deploy the right technology to provide a consistent experience across all channels, as well as a strategy that supports this broadened scope of service.
Register to watch our free Contact Centre Technology webinar and learn how you can develop your Mitel Contact Centre Platform to deliver a connected digital customer experience, using integration, automation as well as social, web and real-time customer service tools.
In this 1 hour session a team of product experts and consultants from Mitel, 4Sight and Talktative explores the latest Contact Centre technology, together with an update on the recent MiContact Centre Version 9 software releases including:
Web Ignite Enhancements
REST API Toolkit
Read/Write Capability with leading CRM systems
As an additional highlight: Felix Winstone from Talkative, a Mitel Development Partner, demonstrates how you can enhance your Contact Centre with real-time WebRTC tools as a new communications channel.