Tag - Cloud Communications

Mitel Reaches 1 Million Cloud Subscribers via Service Providers in Europe

European Customers Demand for Cloud-Based Communications and Collaboration Solutions Increases

Mitel has achieved another major milestone, reaching 1 million European subscribers for its service provider cloud solutions. This news reinforces the company’s position as a global market leader in cloud-based business communications and comes just after the announcement that Mitel now holds the #2 Unified Communications as a Service (UCaaS) market share position worldwide.

Mitel says it is experiencing rapid growth in cloud communications services, as businesses look to take advantage of the flexibility, scalability and advanced applications now available in the cloud.

Organisations across Europe are increasingly aware of the potential cloud-based communications and collaboration offer for ensuring scalability and future-proofing businesses,” said Jeremy Butt, Mitel Senior Vice President of EMEA. “Mitel is playing a crucial role in accelerating the move to the cloud and service providers are a key delivery channel for us. I’d like to congratulate SolunoBC for reaching 100,000 cloud users in the Swedish market.”

With a complete portfolio of public, hybrid and private cloud solutions, Mitel helps customers move to the cloud at their own pace and on their own terms while taking advantage of the most advanced communications and collaboration features. Mitel had more than 3.8 million total cloud users at the end of its last reported quarter.

Mitel Cloud Communications

4Sight offers a range of Mitel Cloud Communication products and applications that enable fast access to real-time management information and productivity enhancing tools. To find out more about our Cloud Solutions click here.

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Mitel Achieves #2 UCaaS Market Share Position Worldwide

Mitel announced today that is has been named the #2 unified communications as a service (UCaaS) provider worldwide. According to the latest data from Synergy Research Group, Mitel is now within one percentage point of #1 market share position based on subscribers.

This news is another foremost milestone in organisation’s emergence as a global UCaaS company. In the third quarter of 2017, Mitel also reached the one million subscriber mark for worldwide cloud subscribers.

In today’s cloud-driven world, offering communications on an as-a-service basis has never been more important or relevant,” said Mitel CEO Rich McBee. ” Mitel’s emergence as a UCaaS market leader, accelerated by the acquisition of ShoreTel and its UCaaS solution, was perfectly timed with the market’s growth and migration to the cloud-based technologies driving customers’ digital transformations. This recognition is an extraordinary way to close a transformational year for Mitel.”

Mitel provides organisations of all sizes with cloud communications solutions combined with productivity and team collaboration applications, enabling businesses to work more effectively and better serve their customers. This recognition from Synergy further validates Mitel’s global transition and execution to a cloud-based business strategy for its customers.

Mitel has set a high bar for growth these past few years quickly cracking the million-customer mark,” said Jeremy Duke, founder and chief analyst of Synergy Research Group. “The UCaaS market is moving at an accelerated pace. We continue to see cloud growth and innovation driven across the industry as leaders, such as Mitel, continue to help customers digitally transform their organizations and operations.”

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6 Ways Moving To The Cloud Will Save Your Business Money

There’s a good reason cloud communications is a trending buzzword among businesses. By tossing their premise-based phone systems, companies are discovering new, streamlined methods of communication, while reducing a number of risks. Here are six ways moving to the cloud will save you money, time and resources: 

1. End costly support

Maintenance and support costs can quickly outstrip your initial capital outlay for an on premise PBX (private branch exchange). And as your equipment ages, prices only soar higher. Walk away from on-premise hardware sooner – not later. 

2. No More Expensive Downtime

When communication infrastructure is down because of updates, repairs, or natural disasters, your bottom line suffers. With a cloud approach, vital communications capabilities work independently from local power, network, or systems availability. This means even if a fire, flood, or storm makes your office inaccessible, you can still work from any Internet connection or mobile device.

3. Scale to meet demand

Buying hardware is a guessing game. If you size your PBX for current needs, you can quickly outstrip capacity. But if you select systems too large, you can waste hard-earned capital. With cloud communication services, you pay for precisely what you need, when you need it. You have the flexibility to accommodate fluctuating demand as your business grows.

4. Eliminate buyer’s remorse

Capital purchases represent a significant financial commitment. But even with careful research, things don’t always go as planned. If your new PBX fails to deliver promised productivity benefits, your investment is sunk. With cloud communications, service-level agreements guarantee you get the performance you expect. If you’re disappointed for any reason, you can simply change the features you use or move to a new provider.

5. Stop technology headaches

It can be hard to make certain you’re making the right technology move at the right time. With cloud communications, your service provider, not you, assumes that risk. They’re responsible for acquisitions, upgrades, and capabilities that keep pace with the market.

6. Cost-effectively add new features

Adding a new customer contact center or deploying new communication productivity features are two major ways to boost your business. But new features such as these may require a costly infrastructure upgrade. Cloud communications lets you easily add new features for some, or all, of your team for a predictable monthly fee. Let costly infrastructure investments be a thing of the past.

How we can help?

4Sight offers a range of Mitel and Exponential-e communication products and applications that enable fast access to real-time management information and productivity enhancing tools. To find out more about our Cloud Solutions click here alternatively call us on +44 (0)20 3668 0444 or email info@4sightcomms.com

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Mitel Hosted Cloud Solutions Reach Over 1 Million Global Subscribers

Mitel has achieved another industry milestone in exceeding the one million-subscriber mark for hosted cloud seats globally in the third quarter of 2017. The latest milestone, comes as more and more organisations of all sizes increasingly look to move their applications or IT infrastructure components to the cloud. 

Many companies are starting to realise that digital transformation is a competitive imperative, with cloud communications and collaboration systems being crucial to their digital evolution, the trend towards cloud services isn’t likely to slow down any time soon.  

Business of all sizes and kind see the cloud as an effective way to increase productivity, enhance their customers’ experiences and become more agile,” said Bob Agnes, Mitel Executive Vice President Products and Solutions. “Mitel is making it easier for companies to move to the cloud and digitally transform their business at the pace they choose with access to advanced applications that can give them an even greater competitive advantage.”

Mitel offers secure, full-featured and seamless hosted cloud solutions combined with next-generation productivity and team collaboration applications to provide businesses the power they need to not only work together better, but also serve customers more effectively.

To find our more about Mitel Cloud Solutions click here, for help in migrating your business communications to the cloud, call us on +44 (0)20 3668 0444 or email info@4sightcomms.com.

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Choosing The Right Cloud Communications Solution for Your Business

Enabling greater flexibility and productivity without the need for large capital investment, the benefits of Cloud Communications allow businesses to free themselves from the limitations of traditional, office-based phone systems. Given the growth in the market for Cloud Communications, there are now a number of different solution variants available.

So when you are ready to choose your solution, you need to be sure it matches your business needs and ways of working – allowing you to take full advantage of all its benefits. It is important to appreciate that not all solutions are equal in terms of functionality, flexibility, management complexity or resilience. The right solution for you will depend on the size and type of your business and your IT strategy going forward.

What does this eGuide cover:

 The advantages of Cloud Communications

 The different types of solutions available

 Key purchase considerations

 Key question checklist

Download eGuide below:


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10 Reasons for a Cloud Based Solutions

Controlling costs is just one reason to move to cloud…

Moving communications systems to the cloud is a move carefully calculated by businesses. With a company’s communications system as a hub of success for many businesses worldwide, the system cannot be treated as a line item in the budget. Instead, there are many critical factors to consider to determine what communications system platform is best for your business. Cloud is an attractive option and cost is one reason out of many why companies opt to switch to cloud. But, cloud solutions are more than saving costs and grasping the holistic view of a communications platform is critical before making any decision.

Here are 10 real-world reasons for a cloud solution:

  1. Cost

Predictable monthly costs – this may seem like old news, but many companies don’t realise just how much they can save by moving their communications to the cloud. By hosting a phone system over the internet, businesses are charged on an “as needed” basis, paying only for what they use. That makes cloud-based communication systems especially cost-effective for small businesses—eliminating the need to pay for the installation and maintenance of a traditional phone system.

  1. Management

Outsource IT support to the provider – the management of an on-premise solution can be very expensive. Because of the complexity of today’s communications systems, it can often takes an entire IT department to manage. Cloud-based communications can help alleviate the burden by eliminating maintenance, IT work load and some of the more costly internal infrastructure, including servers and storage systems.

  1. Scalability

Scale up or down based on users – anyone who has moved or expanded an on-premise phone system knows just how difficult it can be. Whether a business is growing, moving or sizing down, the cloud provides the flexibility and scalability the business needs now and in the future. And with cloud-based systems, businesses can access and add new features without any new hardware requirements.

  1. Supplier Management

One supplier for everything – with cloud communications, a supplier manages communication systems off-site, and IT departments are freed up to focus on other high-priority issues.

  1. Technology

Instant updates – with cloud communications, service is outsourced, and upgrades are deployed through automatic software updates. This allows organisations to stay focused on their business and leave the upgrades to the cloud communications provider.

  1. Quality of Service

Maximise up-time and downtime coverage – for many businesses, up-time is pivotal. To keep things running, they rely on the ability to scale and leverage remote work teams or serve customers from anywhere.  For these kinds of businesses, cloud communications maximises up-time and coverage through multiple, remotely hosted data centres, helping them avoid costly interruptions and downtime.

  1. Affordable Redundancy

Leverage shared resources – with an on-premise communication system, hardware and software geographic redundancy can be challenging to deliver. But when multiple businesses share resources in a cloud environment, they get access to a level of redundancy that would be too expensive to procure with an on-premises solution.

  1. Disaster Recovery

Business continuity made easy – businesses are using the cloud to protect themselves from the affects of disasters. With cloud communications, they can get up and running quickly after a disaster, or in some cases, continue running the entire time. Some reroute calls to remote locations and cell phones, others rely on remote access to voicemail or use cloud-based auto attendants continue taking calls and providing information. It’s a hard-to-resist combination of reliability, resiliency and redundancy.

  1. Simplicity

Easy to use interface – with a cloud-based interface, it’s easy for employees to talk, chat, collaborate and connect anytime through a single platform.

  1. Mobility

Many businesses need to keep their teams connected and communicating efficiently even when they’re miles or even countries apart. With cloud-based unified communications, remote workers have access to the full feature set from their mobile devices anywhere they go, just as if they were sitting at their desks. It opens up a whole new world of productivity and possibilities.

For more information on how 4Sight can help your business with moving to the cloud click here, or call us on 020 3668 0444.

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