Moving to the cloud: Why your phone system is a great place to start

Despite growing adoption rates, many companies still aren’t ready to make a full-scale move to cloud-based technologies. If you are among those who want to take a measured approach to cloud adoption, look no further than your phone system as a great place to start. By working with a communications provider who offers both cloud and hybrid phone systems, you’ll not only get expert guidance, but also the flexibility to customise a migration path that fits your business.

Below are four reasons why starting your journey to the cloud via your business communications needs makes sense:

1.You Can Manage Deployments in Small Groups

For many businesses, the phone system is the ideal service to serve as a catalyst in your transition to the cloud. Since it can be deployed in a phased approach, you can learn by transitioning small groups, teams or locations one at a time with little overall risk. Plus, you can also lean on the expertise of your service provider since most cloud vendors have helped countless other companies through similar transitions.

Beyond the initial implementation, businesses can also learn how to manage overall cloud applications from their service partners. They offer expertise your company may not have internally, making them an ideal resource to help you build a path to the cloud.

2. You Have the Flexibility to Embrace the Cloud Fully, or Bit by Bit

Not only can deployments be phased, but moving your business communications to the cloud doesn’t have to be an all-or-nothing proposition. You can choose a full cloud deployment or start with a hybrid approach that combines both cloud and onsite solutions. Hybrid solutions allow you to mix and match communications applications as you need them, and give your company the flexibility to deploy only what your business requires today, while keeping the option open to add additional cloud services or locations later.

3. You Can Make Smarter Use of Internal Resources

A system provider with cloud expertise can help you make better use of your internal IT resources. With a cloud deployment, applications are hosted remotely and maintained by the provider, relieving IT of most or all network-related tasks. The business then consumes the services on a subscription basis rather than owning the infrastructure. In this model, the cloud provider manages the extra workload while freeing your IT team to focus on the initiatives that drive revenue for your business.

4. You Can Gain the Buy-In You Need to Move Forward With Other Cloud-Based Solutions

For any deployment to be successful, it must have buy-in from users. By focusing on your phone system early in your migration, you can introduce employees to the cloud’s many time-saving, productivity-enhancing benefits of the cloud. As their comfort grows, your ability to transition other systems and processes to the cloud will become easier. A provider with a reputation for excellent customer service and training options will help you quickly get buy-in from your employees.

For many of today’s businesses, a move to the cloud is just a matter of time. Choosing a phased approach with an early focus on your phone system is a smart choice, and tapping the expertise of a cloud phone service provider can make it an even smarter one.

Migrate to the Cloud

4Sight offers a range of Mitel Cloud Communication products and applications that enable fast access to real-time management information and productivity enhancing tools. To find out more about our Cloud Solutions click here.

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Infographic: The Hidden Costs Of Traditional Phone Systems

The traditional on-premise phone system not only has expensive direct costs, but even more expensive indirect costs. Modern businesses need modern communications to stay competitive and achieve growth. See our infographic to learn more.

For more information on how 4Sight can help your business
with moving to the cloud click here, or call us on 020 3668 0444.

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Mitel Achieves #2 UCaaS Market Share Position Worldwide

Mitel announced today that is has been named the #2 unified communications as a service (UCaaS) provider worldwide. According to the latest data from Synergy Research Group, Mitel is now within one percentage point of #1 market share position based on subscribers.

This news is another foremost milestone in organisation’s emergence as a global UCaaS company. In the third quarter of 2017, Mitel also reached the one million subscriber mark for worldwide cloud subscribers.

In today’s cloud-driven world, offering communications on an as-a-service basis has never been more important or relevant,” said Mitel CEO Rich McBee. ” Mitel’s emergence as a UCaaS market leader, accelerated by the acquisition of ShoreTel and its UCaaS solution, was perfectly timed with the market’s growth and migration to the cloud-based technologies driving customers’ digital transformations. This recognition is an extraordinary way to close a transformational year for Mitel.”

Mitel provides organisations of all sizes with cloud communications solutions combined with productivity and team collaboration applications, enabling businesses to work more effectively and better serve their customers. This recognition from Synergy further validates Mitel’s global transition and execution to a cloud-based business strategy for its customers.

Mitel has set a high bar for growth these past few years quickly cracking the million-customer mark,” said Jeremy Duke, founder and chief analyst of Synergy Research Group. “The UCaaS market is moving at an accelerated pace. We continue to see cloud growth and innovation driven across the industry as leaders, such as Mitel, continue to help customers digitally transform their organizations and operations.”

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6 Ways Moving To The Cloud Will Save Your Business Money

There’s a good reason cloud communications is a trending buzzword among businesses. By tossing their premise-based phone systems, companies are discovering new, streamlined methods of communication, while reducing a number of risks. Here are six ways moving to the cloud will save you money, time and resources: 

1. End costly support

Maintenance and support costs can quickly outstrip your initial capital outlay for an on premise PBX (private branch exchange). And as your equipment ages, prices only soar higher. Walk away from on-premise hardware sooner – not later. 

2. No More Expensive Downtime

When communication infrastructure is down because of updates, repairs, or natural disasters, your bottom line suffers. With a cloud approach, vital communications capabilities work independently from local power, network, or systems availability. This means even if a fire, flood, or storm makes your office inaccessible, you can still work from any Internet connection or mobile device.

3. Scale to meet demand

Buying hardware is a guessing game. If you size your PBX for current needs, you can quickly outstrip capacity. But if you select systems too large, you can waste hard-earned capital. With cloud communication services, you pay for precisely what you need, when you need it. You have the flexibility to accommodate fluctuating demand as your business grows.

4. Eliminate buyer’s remorse

Capital purchases represent a significant financial commitment. But even with careful research, things don’t always go as planned. If your new PBX fails to deliver promised productivity benefits, your investment is sunk. With cloud communications, service-level agreements guarantee you get the performance you expect. If you’re disappointed for any reason, you can simply change the features you use or move to a new provider.

5. Stop technology headaches

It can be hard to make certain you’re making the right technology move at the right time. With cloud communications, your service provider, not you, assumes that risk. They’re responsible for acquisitions, upgrades, and capabilities that keep pace with the market.

6. Cost-effectively add new features

Adding a new customer contact center or deploying new communication productivity features are two major ways to boost your business. But new features such as these may require a costly infrastructure upgrade. Cloud communications lets you easily add new features for some, or all, of your team for a predictable monthly fee. Let costly infrastructure investments be a thing of the past.

How we can help?

4Sight offers a range of Mitel and Exponential-e communication products and applications that enable fast access to real-time management information and productivity enhancing tools. To find out more about our Cloud Solutions click here alternatively call us on +44 (0)20 3668 0444 or email info@4sightcomms.com

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Mitel Hosted Cloud Solutions Reach Over 1 Million Global Subscribers

Mitel has achieved another industry milestone in exceeding the one million-subscriber mark for hosted cloud seats globally in the third quarter of 2017. The latest milestone, comes as more and more organisations of all sizes increasingly look to move their applications or IT infrastructure components to the cloud. 

Many companies are starting to realise that digital transformation is a competitive imperative, with cloud communications and collaboration systems being crucial to their digital evolution, the trend towards cloud services isn’t likely to slow down any time soon.  

Business of all sizes and kind see the cloud as an effective way to increase productivity, enhance their customers’ experiences and become more agile,” said Bob Agnes, Mitel Executive Vice President Products and Solutions. “Mitel is making it easier for companies to move to the cloud and digitally transform their business at the pace they choose with access to advanced applications that can give them an even greater competitive advantage.”

Mitel offers secure, full-featured and seamless hosted cloud solutions combined with next-generation productivity and team collaboration applications to provide businesses the power they need to not only work together better, but also serve customers more effectively.

To find our more about Mitel Cloud Solutions click here, for help in migrating your business communications to the cloud, call us on +44 (0)20 3668 0444 or email info@4sightcomms.com.

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Mitel Completes Acquisition of ShoreTel

Mitel has announced that it has completed its acquisition of fellow Unified Communications provider, ShoreTel. The deal marks as one of the biggest Unified Communications mergers in history, making Mitel the second largest player in the global UCaaS market.

With the new addition, Mitel is set to create a more efficient and competitive company focused on Premise, Hybrid and Cloud solutions for the small, medium and large enterprise segments.

Digital transformation is rapidly changing business models in every industry and every corner of the globe, opening the door to disruptive opportunities for companies to grow and compete. For businesses, moving to a cloud communications and collaboration system inside their own organizations is a natural first step on their digital transformation journey” said Rich McBee, president and CEO of Mitel, in a statement. “Mitel and ShoreTel are now stronger together and even better equipped to help take our customers to the cloud, seamlessly and simply.

What can customers expect during the integration process?

  • Both Mitel and ShoreTel customers can rest easy knowing that it is business as usual, with no changes to the products, processes aa well as people. Mitel will provide ongoing service and support for all products throughout their life cycles.
  • Customers as well as partners will be notified and updated in advance of all product announcements.
  • Mitel is working to complete an integrated portfolio roadmap, and any changes the company anticipates making in the future will be communicated appropriately.

At 4Sight we are very excited about this integration as we welcome any developments that allows us to offer more options and benefits to our customers. We believe, the combination of Mitel and ShoreTel, will strengthen our cloud offerings with a unique suit of cloud solutions and applications, investment protection, and a technology path to the future.

To find out more about our Cloud Solutions, click here. If you have any questions about Mitel acquisition of ShoreTel, feel free to contact your Account Manager, or email info@4sightcomms.com.

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Infographic: Is your phone system holding you back or helping you fly?

Telecoms and IT have converged. See our infographic ‘Is your phone system holding you back or helping you fly?’ to understand how your phone system may be damaging your profitability and the benefits cloud communications can offer you.

For more information on how 4Sight can help your business
with moving to the cloud click here, or call us on 020 3668 0444.

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10 Reasons for a Cloud Based Solutions

Controlling costs is just one reason to move to cloud…

Moving communications systems to the cloud is a move carefully calculated by businesses. With a company’s communications system as a hub of success for many businesses worldwide, the system cannot be treated as a line item in the budget. Instead, there are many critical factors to consider to determine what communications system platform is best for your business. Cloud is an attractive option and cost is one reason out of many why companies opt to switch to cloud. But, cloud solutions are more than saving costs and grasping the holistic view of a communications platform is critical before making any decision.

Here are 10 real-world reasons for a cloud solution:

  1. Cost

Predictable monthly costs – this may seem like old news, but many companies don’t realise just how much they can save by moving their communications to the cloud. By hosting a phone system over the internet, businesses are charged on an “as needed” basis, paying only for what they use. That makes cloud-based communication systems especially cost-effective for small businesses—eliminating the need to pay for the installation and maintenance of a traditional phone system.

  1. Management

Outsource IT support to the provider – the management of an on-premise solution can be very expensive. Because of the complexity of today’s communications systems, it can often takes an entire IT department to manage. Cloud-based communications can help alleviate the burden by eliminating maintenance, IT work load and some of the more costly internal infrastructure, including servers and storage systems.

  1. Scalability

Scale up or down based on users – anyone who has moved or expanded an on-premise phone system knows just how difficult it can be. Whether a business is growing, moving or sizing down, the cloud provides the flexibility and scalability the business needs now and in the future. And with cloud-based systems, businesses can access and add new features without any new hardware requirements.

  1. Supplier Management

One supplier for everything – with cloud communications, a supplier manages communication systems off-site, and IT departments are freed up to focus on other high-priority issues.

  1. Technology

Instant updates – with cloud communications, service is outsourced, and upgrades are deployed through automatic software updates. This allows organisations to stay focused on their business and leave the upgrades to the cloud communications provider.

  1. Quality of Service

Maximise up-time and downtime coverage – for many businesses, up-time is pivotal. To keep things running, they rely on the ability to scale and leverage remote work teams or serve customers from anywhere.  For these kinds of businesses, cloud communications maximises up-time and coverage through multiple, remotely hosted data centres, helping them avoid costly interruptions and downtime.

  1. Affordable Redundancy

Leverage shared resources – with an on-premise communication system, hardware and software geographic redundancy can be challenging to deliver. But when multiple businesses share resources in a cloud environment, they get access to a level of redundancy that would be too expensive to procure with an on-premises solution.

  1. Disaster Recovery

Business continuity made easy – businesses are using the cloud to protect themselves from the affects of disasters. With cloud communications, they can get up and running quickly after a disaster, or in some cases, continue running the entire time. Some reroute calls to remote locations and cell phones, others rely on remote access to voicemail or use cloud-based auto attendants continue taking calls and providing information. It’s a hard-to-resist combination of reliability, resiliency and redundancy.

  1. Simplicity

Easy to use interface – with a cloud-based interface, it’s easy for employees to talk, chat, collaborate and connect anytime through a single platform.

  1. Mobility

Many businesses need to keep their teams connected and communicating efficiently even when they’re miles or even countries apart. With cloud-based unified communications, remote workers have access to the full feature set from their mobile devices anywhere they go, just as if they were sitting at their desks. It opens up a whole new world of productivity and possibilities.

For more information on how 4Sight can help your business with moving to the cloud click here, or call us on 020 3668 0444.

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