Infographic: Business (Communications) Continuity

MiContact Center Business 9.2. Powering Customer-Centric Organisations (1)

We have experienced it all over recent months, with travel, weather, and now the Covid-19 virus threatening our personal routines and the integrity of our business performance.

Whilst we cannot prevent these issues, we can consider how we can use what we have to help mitigate the risk, disruption, and costs. Having already invested in a Mitel Platform, you will already have a comprehensive range of “flexible working” options available to implement right now.

To explore your options for teleworking or mobile working, please contact your Account Manager.

If you do not have contact details, please contact us at info@4sightcomms.com with your company name and contact details and we will get straight back to you.

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WHITE PAPER | How to Increase Contact Center Agent Productivity

Contact center success can be a moving target. There are multiple variables that need to line up, and many of those depend on the effectiveness of your agents. This eBook will provide you with tangible tips, tools and practices you can implement today to enhance agent productivity in your contact center. You’ll hear from industry leaders, gain workplace productivity best practices and get psychological principles to help keep your goals in clear sight and hit your mark with greater consistency.

Key topics:

  • Improving managerial practices
  • Enhancing productivity with the right tools
  • Streamlining processes
  • Enhancing contact center agent productivity

This content was first published by Mitel.


See how 4Sight can help you provide a great customer experience. A seamless, omni-channel experience drives revenue by improving customer loyalty.

If you want to find out how 4Sight can help you redesign your current contact center or to just find out more information, please contact us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

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REPORT | 2019 Workplace Productivity and Communications Technology

What’s really hurting productivity in your organization? Ever wonder about the financial impact it can have on your business? Your organization’s communications and collaboration practices and technology play one of the most important roles when it comes to employee productivity. And it turns out they can have a big impact on your bottom line too.

Research shows that businesses could recoup over $10,000 per employee per year with more efficient communications.

The Workplace Productivity and Communications Technology Report looks at key trends in business communications for North America and Europe plus dives into how existing communications and collaboration practices are impacting both workforce productivity and the bottom line. In this report you’ll discover:

  • How communication inefficiencies are impacting workers and your organization’s success
  • Nearly 15 percent of employees’ total work time is wasted inefficient communications.
  • The factors preventing your company from effectively using communications and collaboration technologies – and how to fix them

This content was first published by Mitel.


See how 4Sight can help you provide a great customer experience. A seamless, omni-channel experience drives revenue by improving customer loyalty.

If you want to find out how 4Sight can help you redesign your current contact center or to just find out more information, please contact us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

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WHITE PAPER | 2019 Contact Center KPI Report

Learn how to use KPIs to establish a solid foundation for accelerating the success of your contact center.

As business levels ebb and swell and the contact center evolves, it’s critical to hold a clear vision of how you and your team can continue to deliver the most value to your business. Key performance indicators (KPIs) give you the inside view of your contact center. With them you can identify, measure and achieve the most success from interaction to interaction.

This report outlines which KPIs bring the best results and how you can ensure your analysis is focused on what matters the most to your business.

Key topics include:

  • Improving managerial practices
  • Enhancing productivity with the right tools
  • Streamlining processes
  • Enhancing contact center agent productivity

 

This content was first published by Mitel.


See how 4Sight can help you provide a great customer experience. A seamless, omni-channel experience drives revenue by improving customer loyalty.

If you want to find out how 4Sight can help you redesign your current contact center or to just find out more information, please contact us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

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Great Expectations For Even Greater Customer Experiences

Everywhere you look, businesses are undergoing digital transformations, from virtual storefronts to artificially intelligent shopping assistants—all driven by a desire to improve the customer experience. In fact, in a 2017 Mitel-commissioned global survey of 2,500 IT decision makers, 59 percent of businesses reported being more than halfway through their customer experience improvements.

We wondered if their customers agreed, so we asked 5,000 adults around the world to rate their customer experiences across different industries. The results, captured here in this research paper, present an eye-opening midterm assessment that reveals many businesses still have a long way to go toward improving the buyer’s journey.

Download this white paper now to find out what your customers expect, and whether you’re accomplishing it.

This content was first published by Mitel.


See how 4Sight can help you provide a great customer experience. A seamless, omni-channel experience drives revenue by improving customer loyalty.

If you want to find out how 4Sight can help you redesign your current contact center or to just find out more information, please contact us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

Read more...

Collaborate Seamlessly Anywhere

Collaborate Seamlessly Anywhere

The team you have today looks a lot different than it did ten years ago: it’s mobile, global and increasingly millennial. Team collaboration tools have changed a lot too. They leverage the power of unified communications, work seamlessly across different devices (smartphones, tablets, desktops) and support real-time interaction in less time than ever before. With the right team collaboration solutions, you can achieve amazing levels of teamwork, right from the palm of your hands.

This content was first published by Mitel.


We offer a range of Cloud Communications Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please contact your 4Sight Account Manager, or alternatively give us a call us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

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Giving Machines a Voice with UCC

Giving Machines a Voice with UCC

The Internet of Things (IoT) is everywhere, from smart homes to connected cars, on manufacturing floors and in airplanes above the clouds. With the right IoT communications, businesses can connect IoT systems to their communications workflow for real-time, actionable information about the world around them. The right IoT communications platform uses simple APIs that connect IoT applications to unified communications, giving machines a voice in how you improve your business.

This content was first published by Mitel.


We offer a range of Cloud Communications Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please contact your 4Sight Account Manager, or alternatively give us a call us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

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ISDN Is Dead. Long Live SIP.

ISDN IS DEAD. LONG LIVE SIP.

Discover why it’s important to get acquainted with SIP trunk providers and make sure you don’t get stuck with outdated technology. ISDN is quickly getting overtaken by nextgeneration SIP telephony.

This content was first published by Gamma.


As a Gamma Gold Reseller Partner, we are, for a limited period, offering exclusive promotions for 4Sight customers that migrate their voice services to us.

For more information, please contact your 4Sight Account Manager alternatively you can call us on +44 (0)20 3668 0444 or email info@4sightcomms.com

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Measure the Moments: A Guide to Maximising Metrics In the Modern Contact Centre

Measure the Moments: A Guide to Maximising Metrics In the Modern Contact Centre

Take a look at the guide to maximizing metrics in the modern contact center. This infographic addresses the metrics call centers and contact centers should use to evolve and stay competitive in today’s customer experience landscape.

This content was first published by Mitel.


See how 4Sight can help you provide a great customer experience.

A seamless, omni-channel experience drives revenue by improving customer loyalty.

We offer a range of Contact Centre Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please contact your 4Sight Account Manager, or alternatively give us a call us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

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Checklist: Seeking Mobility

eGuide: Move to the Cloud In Five Easy Steps

Is your company ready for a mobile communications solution?

Mobility can change the way you do business. Is your business ready to leverage all mobility has to offer?

With this checklist, your business can discover how to boost productivity and improve workflows with the right mobility solutions.

Key questions to consider:

  • Are your staff and tasks spread across a facility or housed in different departments?
  • Do many of your employees work away from the office?
  • Are you managing millennial workers?
  • Do you have limited IT resources?

Answer these questions and more with this free checklist to discover whether your business is ready for mobility.

This content was first published by Mitel.


We offer a range of Cloud Communications Solutions all of which deliver enterprise-level features and functionality regardless of the size of your business. Whether you are looking to implement Cloud Storage or Cloud Telephony, our solutions are designed around your company’s individual needs.

At 4Sight we have the tools and the expertise to help you with your Cloud needs, with a full range of cloud deployment methods to fit your goals and your budget. To find out more, please all us on + 44 (0)20 3668 0444 or email info@4sightcomms.com.

Read more...