Tag - Mitel IP Phones

How to STOP Nuisance Calls with MiVoice Business R9.0

Are you receiving lots of unwanted calls? Stopping nuisance calls is now possible with the latest release of MiVoice Business R9.0. The new Caller ID Based Routing feature available on the software enables customers to better manage their calls through its Whitelist and Blacklist capability for routing specific incoming callers.

Whitelist functionality can route known contacts to specific users, this helps to ensure optimum customer service. Blacklist functionality enables unwanted calls to be routed either to a voicemail or simply disconnected, thus avoiding staff having to waste time dealing with nuisance calls.

This routing:
• Can be based on full or partial CLI match
• Has an unlimited number of table entries
• Is easy to add, change or delete numbers in the table

Currently MiVoice Business can route calls based on the dialed number –i.e. DNIS (Dialed Number Identification Service), or identify a caller based on their CLI (Calling Line Information). However, MiVoice Business R9.0 now has the ability to route calls based on the CLI itself.

Whitelist and Blacklist functionality provide slightly different variations on this type of routing, but will be limited to calls on incoming PSTN trunks.

MiVoice Business currently has many ways to route calls, however most of them are based on the Called Number. Both Whitelist and Blacklist functionality will provide the ability for an MiVoice Business R9.0 to route incoming PSTN calls based on the CLI.

Whitelist provides the ability within MiVoice Business R9.0 to route a call based on a match or partial match to a given CLI. This is like the existing DID Server, however the DID Servicer is based on the Called Number, rather than the CLI.

Contact Us

For more information about the new Called ID Based Routing please contact your 4Sight Account Manager, alternatively email us at info@4sightcomms.com. 

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Announcing Price Changes to the 5300 Series IP Phones

Mitel has announced that from December 1st 2018 it will increase its prices for the 5300 Series IP Phones. 

Through 2018, Mitel has seen a transition in their IP Phone sales to the 6900 Series IP Phones. With that increase, sales of 5300 IP Phone models have declined in all regions. That decline has resulted in higher manufacturing costs due as Mitel lose economies of scale in production. 

To offset these commercial challenges, a price increase of roughly 10% (depending on currency) to all 5300 series IP Phones is being introduced. The new prices are effective from December 1st 2018. 

Mitel plans to make this price change as smooth as possible to minimise impacting current orders and quotes. All previously quoted pricing will be honoured for the term of the existing quote or at Mitel’s discretion.

Mitel Telephone Systems

For further information about this price change or to obtain a quote please call us on (0)20 3668 0444. We offer a comprehensive line of Mitel Telephone Systems including IP phones, consoles, conference phones, and peripherals suited for organisations and business of all sizes. To find out more click here

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Mitel 6900 Series Handset Promotion
When you purchase a new MiVoice Business or when you purchase additional licenses, get a free phone with every third phone purchase.
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Price changes to Mitel 5300 handsets and peripherals

Mitel has announced a price increase of between 4-5% on their 5320e, 5330e and 5340e IP Phones and select 5300 peripherals. The new prices are effective from Tuesday 1st May 2018.

With the introduction of the new Mitel MiVoice 6900 Series, sales of certain 5300 IP Phone have sharply declined in all regions. The decrease in sales volumes has resulted in higher manufacturing costs due to a decline in economies of scale.  

This decline has also had an impact to the manufacturing cost of certain 5300 IP Peripherals. The price increase is limited to the following phone models and peripherals: Mitel 5320e IP Phone, Extended Warranty 5320e IP Phone, Mitel 5330e IP Phone, Extended Warranty 5330e IP Phone, Mitel 5340e IP Phone, Extended Warranty 5340e IP Phone, Gigabit Ethernet Stand v2, Line Interface Module UK.

Mitel Telephone Systems

For further information about this price change or to obtain a quote please call us on (0)20 3668 0444. We offer a comprehensive line of Mitel Telephone Systems including IP phones, consoles, conference phones, and peripherals suited for organisations and business of all sizes. To find out more click here

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