Tag - Mitel Maintenance

Webinar: Mitel Monitoring and Management with 4Sight Monitor

4Sight Monitor – Simplify Your Network Monitoring!

WEBINAR: Delivering Better Network Performance with 4Sight Monitor
PRESENTED BY: Chris Plimley, NOC Services Manager, 4Sight Communications
DATE: Wednesday 17 April 2019, 11:00 AM

Performance management and analytics have become a strategic requirement for business communications. 4Sight Monitor is a fault and performance management software specifically designed for Mitel solutions to deliver a proactive performance management of your entire network. The benefits of monitoring and managing network performance are reduced downtime, inefficiency, and immediate management of incidents – allowing you to increase productivity while being cost effective.

Regardless of whether you use 4Sight Monitor on a day-to-day basis or you leave it down to our engineers, join our product experts as they consider 4Sight Monitor for Mitel solutions and walk you through a live demonstration to give you a better understanding of how the software helps your organisation.

This session will provide an overview and update on 4Sight Monitor including monitoring tools, alerts, remote access, analytics and reports that deliver additional insight on your network performance. Reserve your seat today! 

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Telephone System Configuration Support Before Christmas

Customer Service Announcement:

Customers who need help with their Mitel telephone system configuration or out of office messages to reflect their operational hours over Christmas period, please contact our dedicated service team before Wednesday 19th of December 2018 to request help.

You can submit your request either by emailing our dedicated service team at support@4sightcomms.com or by visiting our customer support portal

Mitel System Support Services

4Sight provides maintenance and support services for all Mitel products and solutions with 24/7 365 UK coverage. To find out more about our Mitel System Support Services click here.

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Announcing Price Changes To The 5300 Series IP Phones

Mitel has announced that from December 1st 2018 it will increase its prices for the 5300 Series IP Phones. Through 2018, Mitel has seen a transition in their IP Phone sales to the 6900 Series IP Phones. With that increase, sales of 5300 IP Phone models have declined in all regions. That decline has resulted in higher manufacturing costs due as Mitel lose economies of scale in production. 

 

To offset these commercial challenges, a price increase of roughly 10% (depending on currency) to all 5300 series IP Phones is being introduced. The new prices are effective from December 1st 2018. 

Mitel plans to make this price change as smooth as possible to minimize impacting current orders and quotes. All previously quoted pricing will be honoured for the term of the existing quote or at Mitel’s discretion, please discuss with your 4Sight Account Manager.
 
During the period of this notice, (i.e. through December 31, 2018), Mitel will NOT accept large, phone only stocking orders. All orders of 5300 phones should be made with the appropriate number of IP Phone Licenses and/or UC licenses and/or system components to make up a complete solution or add on solution. Again, please discuss further details with your 4Sight Account Manager for individual circumstances.

Mitel 5300 Series IP Phones

For further information about this price change or to obtain a quote please call us on (0)20 3668 0444. We offer a comprehensive line of Mitel Telephone Systems including IP phones, consoles, conference phones, and peripherals suited for organisations and business of all sizes. To find out more click here

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Clocks go back – make sure your clocks update on your phone system

As you know the clocks are due to go back an hour on Sunday 28th October. 

Although most modern phone systems will update the time automatically some will not. Click here to access our guidelines to assist with updating your Mitel telephone system.

Due to recent high call volumes it may take longer for an engineer to assist, so please ensure you read the guidelines on our website before requesting support.

Alternatively, if you want a phone system that has the ability to automatically update the time, please call us on +44 (0)20 3668 0444 or email info@4sightcomms.com.

Mitel System Support Services

4Sight provides maintenance and support services for all Mitel products and solutions with 24/7/365 UK coverage. To find out more about our Mitel System Support Services click here.

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Bank Holiday Telephone System Configuration Support

Customer Service Announcement:

Customers who need help with their Mitel telephone system configuration or out of office messages before the upcoming Bank Holiday, please contact our dedicated service team before Tuesday 21st of August 2018 to request help.

You can submit your request either by emailing our dedicated service team at support@4sightcomms.com or by visiting our customer support portal

Mitel System Support Services

4Sight provides maintenance and support services for all Mitel products and solutions with 24/7 365 UK coverage. To find out more about our Mitel System Support Services click here.

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Mitel Premium Software Assurance Training Courses

4Sight Communications is excited to announce that specified web-based (online) end user training courses for MiVoice Business from Mitel University are now included as a subscription entitlement within Mitel Premium Software Assurance.

There are no additional fees for this inclusion. Courseware pertains to MiVoice Business and specific applications as defined in the section below. This program change is effective immediately for existing and new Premium SWA subscriptions.

How does it work?
The training subscriptions will be managed within Mitel University on a per customer solution basis and will be co-terminus with Premium SWA subscriptions. The training entitlement behaves like any other Mitel University training subscription, with unlimited usage of the courseware by end customer users.

Training suscriptions are:
• Managed on a per customer solution basis with the Partner of record in the Mitel Licensing Server (e.g. AMC)
• Provisioned in the Mitel Absorb Learning Management System via a unique subscription key that is valid until expiry (coterminus with Premium SWA)
• Renewed with Premium SWA renewals 

Who can qualify?
To qualify for the training susbription, the existing Premium SWA subscriptions must have at least 90 days remaining on the term. At Software Assurance renewal, if a training key already exists a renewed key will automatically be sent to 4Sight Communications when Premium Software Assurance is renewed.

Course List Included in Premium SWA Training Subscription:

For more information please contact your 4Sight Account Manager alternatively you can call us on +44 (0)20 3668 0444 or email info@4sightcomms.com.

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Price changes to Mitel 5300 handsets and peripherals

Mitel has announced a price increase of between 4-5% on their 5320e, 5330e and 5340e IP Phones and select 5300 peripherals. The new prices are effective from Tuesday 1st May 2018.

With the introduction of the new Mitel MiVoice 6900 Series, sales of certain 5300 IP Phone have sharply declined in all regions. The decrease in sales volumes has resulted in higher manufacturing costs due to a decline in economies of scale.  

This decline has also had an impact to the manufacturing cost of certain 5300 IP Peripherals. The price increase is limited to the following phone models and peripherals: Mitel 5320e IP Phone, Extended Warranty 5320e IP Phone, Mitel 5330e IP Phone, Extended Warranty 5330e IP Phone, Mitel 5340e IP Phone, Extended Warranty 5340e IP Phone, Gigabit Ethernet Stand v2, Line Interface Module UK.

Mitel Telephone Systems

For further information about this price change or to obtain a quote please call us on (0)20 3668 0444. We offer a comprehensive line of Mitel Telephone Systems including IP phones, consoles, conference phones, and peripherals suited for organisations and business of all sizes. To find out more click here

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Bank Holiday Telephone System Configuration Support

Customer Service Announcement:

Customers who need help with their Mitel telephone system configuration or out of office messages before the upcoming Bank Holiday, please contact our dedicated service team before Wednesday 2nd of May 2018 to request help.

You can submit your request either by emailing our dedicated service team at support@4sightcomms.com or by visiting our customer support portal. When contacting us, please include as much detail and information about your request as possible.

Mitel System Support Services

4Sight provides maintenance and support services for all Mitel products and solutions with 24/7 365 UK coverage. To find out more about our Mitel System Support Services click here.

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Make sure your clocks update on your phone system

As you know the clocks are due to go forward an hour on Sunday 25th March. 

Although most modern phone systems will update the time automatically some will not. Click here to access our guidelines to assist with updating your Mitel telephone system.

Due to recent high call volumes it may take longer for an engineer to assist, so please ensure you read the guidelines on our website before requesting support.

Alternatively, if you want a phone system that has the ability to automatically update the time, please call us on +44 (0)20 3668 0444 or email info@4sightcomms.com.

Mitel System Support Services

4Sight provides maintenance and support services for all Mitel products and solutions with 24/7 365 UK coverage. To find out more about our Mitel System Support Services click here.

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Telephone Maintenance Termination and Migration Guide

Telephone Maintenance Termination and Migration Guide

If you are considering either terminating your Mitel Telephony Maintenance Contract with your current supplier or simply migrating your contract to 4Sight Communications there are a few things that you need to consider enabling that process to happen smoothly.

  • The first item is that you check your annual support contract termination date.
  • The second and probably the most important item is to check your “Termination Notice Period” this will detailed in your support contract T’s and C’s or your current supplier can advise. Notice periods are typically 30, 45, 60 or 90 days and this means you will need to give notice in writing 30, 45, 60 or 90 days before the end date of the contract.
  • Make sure that the contract you hold is the current and latest version as often contracts are updated or resigned for various reasons.
  • Check that you and your incumbent supplier have a signed copy of the current contract.
  • Check Software Assurance Contracts.

Software Assurance and Re-Occurring Software Support Charges

Most IP Telephony Platforms will be built on a “license” based model, this means that most systems will now attract some kind of re-occurring manufacturer support costs. Mitel use the Software Assurance and PrairieFyre support model and other manufacturers use similar models with different terminology. The fact is that these charges will be in place for all solutions.

Software Assurance contracts are normally renewed on an annual basis but often can be signed for multiple year terms as this often attracts a discounted fee.

As part of contract termination your current supplier needs to advise what term of software assurance is in place, termination dates, and costs and if in fact it has been renewed by them in accordance with the contract.

A common myth is that if you have signed a Software Assurance contract with your current supplier it actual ties you to them, this is not the case. All software assurance models and contracts are taken directly with the system manufacturer through your current supplier, this means that you own that contract directly and can migrate that contract to 4Sight very easily.

To migrate a Software Assurance or PrarieFyre Contract to 4Sight you will simply need to send an e-mail or preferably a company headed letter to your current supplier stating that you wish to migrate the contract away from them. Your current supplier is then bound by their Partner Agreement to inform the manufacturer of this notice. Another option is to send the same letter to 4Sight stating to the manufacturer that you wish to migrate the contract to 4Sight Communications and we will take care of that process in its entirety.

Common Pitfalls

The reason for this advisory document is to help you avoid the pitfalls that often play a part in migrating support contracts. The most common pitfall is not giving the correct notice to your current supplier, in most cases suppliers will not send the support contract renewal invoice until you are past your notice period date, so you will not be alerted to the fact you have moved into a 12 month renewal phase until it’s too late. This normally means that you will be bound to pay a further 12 months costs whether you want to or not.
We advise that if you are considering moving your support contract for whatever reason that you give notice immediately so that is on record, this gives you the flexibility to migrate at any point in the future.

Mitel System Support Services

4Sight provides maintenance and support services for all Mitel products and solutions with 24/7 365 UK coverage. To find out more about our Mitel System Support Services click here.

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