Tag - Mitel Maintenance

4Sight Receives Mitel´s ‘Top Services Partner’ Of The Year Award

Nicholas Aikman – Mitel Director of Channels presenting the award to David Butler – Head of Solutions at 4Sight Communications. 

4Sight Receives Mitel´s ‘Top Services Partner’ Of The Year Award

4Sight has received the 2018 Mitel Top Services Partner of the Year (International Markets) award. This award was presented to us at Mitel’s 2019 International Partner Awards in London and comes in recognition of our outstanding knowledge and service delivery approach.

Being named Mitel’s Top Services Partner of the Year is an outstanding achievement by the 4Sight team. We’re delighted to officially stand out as a leader amongst so many notable companies and industry peers internationally. The award does not only recognise our technical and service excellence but also underscores the determination we share in making a difference to the clients we work with.

Through the years we have worked really hard delivering some of the most innovative and successful Mitel solutions for a large number of the leading companies and organisations in the UK and abroad.

Whether you’re an existing Mitel user or looking to become one, speak to 4Sight to find out how our Professional and Support Services can make a real difference to your organisation.

Mitel International Partner Awards

For more information about Mitel International Partner Awards and to see the full list of winners click here.

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Webinar On Demand: Mitel Monitoring and Management with 4Sight Monitor

4Sight Monitor – Empowering Performance

Performance management and analytics have become a strategic requirement for business communications. 4Sight Monitor is a fault and performance management software specifically designed for Mitel solutions to deliver a proactive performance management of your entire network. The benefits of monitoring and managing network performance are reduced downtime, inefficiency, and immediate management of incidents – allowing you to increase productivity while being cost effective.

Join our NOC Services Manager – Chris Plimley as he walk you through a live demonstration to give you a better understanding of how the software delivers proactive system performance management with tools to detect, troubleshoot and address Mitel voice quality problems.

The session provides an overview and update on 4Sight Monitor including monitoring tools, alerts, remote access, analytics and reports that deliver additional insight on your network performance.

Register to watch:

Mitel Top Services Partner
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Telephone System Configuration Support Before Christmas

Customer Service Announcement:

Customers who need help with their Mitel telephone system configuration or out of office messages to reflect their operational hours over Christmas period, please contact our dedicated service team before Wednesday 19th of December 2018 to request help.

You can submit your request either by emailing our dedicated service team at support@4sightcomms.com or by visiting our customer support portal

Mitel System Support Services

4Sight provides maintenance and support services for all Mitel products and solutions with 24/7 365 UK coverage. To find out more about our Mitel System Support Services click here.

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Announcing Price Changes To The 5300 Series IP Phones

Mitel has announced that from December 1st 2018 it will increase its prices for the 5300 Series IP Phones. Through 2018, Mitel has seen a transition in their IP Phone sales to the 6900 Series IP Phones. With that increase, sales of 5300 IP Phone models have declined in all regions. That decline has resulted in higher manufacturing costs due as Mitel lose economies of scale in production. 

 

To offset these commercial challenges, a price increase of roughly 10% (depending on currency) to all 5300 series IP Phones is being introduced. The new prices are effective from December 1st 2018. 

Mitel plans to make this price change as smooth as possible to minimize impacting current orders and quotes. All previously quoted pricing will be honoured for the term of the existing quote or at Mitel’s discretion, please discuss with your 4Sight Account Manager.
 
During the period of this notice, (i.e. through December 31, 2018), Mitel will NOT accept large, phone only stocking orders. All orders of 5300 phones should be made with the appropriate number of IP Phone Licenses and/or UC licenses and/or system components to make up a complete solution or add on solution. Again, please discuss further details with your 4Sight Account Manager for individual circumstances.

Mitel 5300 Series IP Phones

For further information about this price change or to obtain a quote please call us on (0)20 3668 0444. We offer a comprehensive line of Mitel Telephone Systems including IP phones, consoles, conference phones, and peripherals suited for organisations and business of all sizes. To find out more click here

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Clocks go back – make sure your clocks update on your phone system

As you know the clocks are due to go back an hour on Sunday 28th October. 

Although most modern phone systems will update the time automatically some will not. Click here to access our guidelines to assist with updating your Mitel telephone system.

Due to recent high call volumes it may take longer for an engineer to assist, so please ensure you read the guidelines on our website before requesting support.

Alternatively, if you want a phone system that has the ability to automatically update the time, please call us on +44 (0)20 3668 0444 or email info@4sightcomms.com.

Mitel System Support Services

4Sight provides maintenance and support services for all Mitel products and solutions with 24/7/365 UK coverage. To find out more about our Mitel System Support Services click here.

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Bank Holiday Telephone System Configuration Support

Customer Service Announcement:

Customers who need help with their Mitel telephone system configuration or out of office messages before the upcoming Bank Holiday, please contact our dedicated service team before Tuesday 21st of August 2018 to request help.

You can submit your request either by emailing our dedicated service team at support@4sightcomms.com or by visiting our customer support portal

Mitel System Support Services

4Sight provides maintenance and support services for all Mitel products and solutions with 24/7 365 UK coverage. To find out more about our Mitel System Support Services click here.

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Mitel Premium Software Assurance Training Courses

4Sight Communications is excited to announce that specified web-based (online) end user training courses for MiVoice Business from Mitel University are now included as a subscription entitlement within Mitel Premium Software Assurance.

There are no additional fees for this inclusion. Courseware pertains to MiVoice Business and specific applications as defined in the section below. This program change is effective immediately for existing and new Premium SWA subscriptions.

How does it work?
The training subscriptions will be managed within Mitel University on a per customer solution basis and will be co-terminus with Premium SWA subscriptions. The training entitlement behaves like any other Mitel University training subscription, with unlimited usage of the courseware by end customer users.

Training suscriptions are:
• Managed on a per customer solution basis with the Partner of record in the Mitel Licensing Server (e.g. AMC)
• Provisioned in the Mitel Absorb Learning Management System via a unique subscription key that is valid until expiry (coterminus with Premium SWA)
• Renewed with Premium SWA renewals 

Who can qualify?
To qualify for the training susbription, the existing Premium SWA subscriptions must have at least 90 days remaining on the term. At Software Assurance renewal, if a training key already exists a renewed key will automatically be sent to 4Sight Communications when Premium Software Assurance is renewed.

Course List Included in Premium SWA Training Subscription:

For more information please contact your 4Sight Account Manager alternatively you can call us on +44 (0)20 3668 0444 or email info@4sightcomms.com.

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Price changes to Mitel 5300 handsets and peripherals

Mitel has announced a price increase of between 4-5% on their 5320e, 5330e and 5340e IP Phones and select 5300 peripherals. The new prices are effective from Tuesday 1st May 2018.

With the introduction of the new Mitel MiVoice 6900 Series, sales of certain 5300 IP Phone have sharply declined in all regions. The decrease in sales volumes has resulted in higher manufacturing costs due to a decline in economies of scale.  

This decline has also had an impact to the manufacturing cost of certain 5300 IP Peripherals. The price increase is limited to the following phone models and peripherals: Mitel 5320e IP Phone, Extended Warranty 5320e IP Phone, Mitel 5330e IP Phone, Extended Warranty 5330e IP Phone, Mitel 5340e IP Phone, Extended Warranty 5340e IP Phone, Gigabit Ethernet Stand v2, Line Interface Module UK.

Mitel Telephone Systems

For further information about this price change or to obtain a quote please call us on (0)20 3668 0444. We offer a comprehensive line of Mitel Telephone Systems including IP phones, consoles, conference phones, and peripherals suited for organisations and business of all sizes. To find out more click here

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Bank Holiday Telephone System Configuration Support

Customer Service Announcement:

Customers who need help with their Mitel telephone system configuration or out of office messages before the upcoming Bank Holiday, please contact our dedicated service team before Wednesday 2nd of May 2018 to request help.

You can submit your request either by emailing our dedicated service team at support@4sightcomms.com or by visiting our customer support portal. When contacting us, please include as much detail and information about your request as possible.

Mitel System Support Services

4Sight provides maintenance and support services for all Mitel products and solutions with 24/7 365 UK coverage. To find out more about our Mitel System Support Services click here.

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Make sure your clocks update on your phone system

As you know the clocks are due to go forward an hour on Sunday 25th March. 

Although most modern phone systems will update the time automatically some will not. Click here to access our guidelines to assist with updating your Mitel telephone system.

Due to recent high call volumes it may take longer for an engineer to assist, so please ensure you read the guidelines on our website before requesting support.

Alternatively, if you want a phone system that has the ability to automatically update the time, please call us on +44 (0)20 3668 0444 or email info@4sightcomms.com.

Mitel System Support Services

4Sight provides maintenance and support services for all Mitel products and solutions with 24/7 365 UK coverage. To find out more about our Mitel System Support Services click here.

Read more...