The Essential Guide to Private Cloud

If you’re considering migrating your business communications to private cloud, you’re not alone. Private cloud provides strength and security, powerful integrations and budgeting flexibility for countless businesses worldwide.

However, before deciding if private cloud is right for your organisation, arm yourself with knowledge about topics like:

• Connecting to your private cloud communications system
• Enhancing your private cloud connection with SD-WAN
• Assessing your business requirements

Our Essential Guide to Private Cloud for Business Communications has all that information and more. Plus, learn how FC Liverpool simplifies the fan journey and create seamless interactions with the right cloud communications.

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Compare today’s Top 3 Enterprise UCaaS services

MiCloud Flex vs. 8×8 Virtual Office X8 and Ringcentral Premium

Tolly Enterprises compared Mitel’s MiCloud Flex to offerings from 8×8 and RingCentral. The report found that the Mitel solution was comparable to or exceeded its competitors.

Get details on pricing, security, contact center, collaboration and app integrations that maximize business intelligence.

Spoiler alert: Mitel’s MiCloud Flex stands out as both the best value in enterprise UC and the leader in interactive responsiveness. Only Mitel lets customers connect via Facebook, IoT or speech-enabled IVR. Only Mitel’s mobility untethers agents, supervisors and teams for ultimate collaboration flexibility.

NEED MORE INFORMATION?

For more information about the new Mitel MiCloud Flex click here, alternatively please call us on +44 (0)20 3668 0444 or email info@4sightcomms.com. 

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MITEL UC PROMOTIONS Q3 2019

MITEL UC PROMOTIONS Q3 2019

MAKE THE MOVE TO A MIVOICE PLATFORM

BUY 3 PHONES, GET 1 PHONE FREE

MiVoice Business: Get 1 free 6900 series phone for every 3 you buy, of the same model, when you purchase a new MiVoice Business system.
Not to exceed 100 free phones per order. Valid until 30 September 2019

GET PREMIUM SOFTWARE LICENSES

BUY 2 LICENCES, GET 1 FREE

Buy 2 licenses get 1 free on select premium MiVoice Business and MiVoice Connect licenses.
This offer is valid now through December 31, 2019

MID-MARKET BUNDLE PROMOTION

NET NEW PROMOTION FOR CUSTOMERS BUYING MIVOICE BUSINESS

New MiVoice Business customers who purchase a solution comprised of specific can enjoy an additional 15% off their full purchase.
This offer is valid until September 30, 2019

PATHWAY PROGRAM

Delivering value to customers migrating to Mitel Flagship products & services

Get 50% off hardware (and virtual) when you upgrade your legacy equipment to MiVoice Business and receive 25% off the cost of new user licenses.
This offer applies to a minimum 10 users. Qualifying equipment for ShoreTel, Toshiba, Inter-Tel, and Mitel.

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Top 10 Communication Trends in Hotel Technology

Technology continues to reshape the hospitality industry, with IT becoming more important to hotel operations and the guest experience than ever before.

In the competitive hospitality industry, identifying new technology opportunities early on is pivotal to growing your base of repeat customers, catching the attention of prospective customers and claiming your spot on the leading-edge.

1. Mobile Door Key

Hotels are ditching the plastic card and allowing guests to check in to their room with their mobile phones. Some hotels have already starting using implementing this, whether it involves NFC technology or visually scanning a code like many airports now do with plane tickets.

2. Self Service

Today, many guests prefer self-serve, from remote check in to being able to order room service on a mobile device. Remote check-in and check-out options are becoming popular, and some hotels are beginning to work with apps that let guests order room service right from their mobile devices. There’s a whole range of basic guest requests that can be automated with the right technology, which frees hotel staff up for other activities that enhance the guest experience. And the trend is only going to accelerate.

3. Fixed-Mobile Convergence

Once upon a time, people used their room phones. However, the pervasiveness of mobile devices has relegated the conventional room phone to a vastly reduced role. But that doesn’t mean it doesn’t have a role moving forward. The room phone of the future may serve as a hub for a larger connected experience.

Imagine a guest arrives at your hotel and pairs his mobile device to his room phone. Now he can use his mobile to control the TV and the sound system, perhaps even the blinds. He can use it to request a wake up call if he finds himself out late. You can let him know that his dry cleaning is ready, even if he’s across town at a meeting. And if he needs to take his call from your lobby into a cab so he doesn’t miss a meeting—the handoff from Wi-Fi to 4G is seamless.

It may sound like science fiction, but many of the pieces of this scenario are already available or in development. The guest of tomorrow will be more connected than ever before.

4. Guest Apps

The vision of the connected guest entails nearly every aspect of the guest experience. Something as complex as that needs a single hub from which to operate—and guest apps for personal mobile devices are the natural place to host all of these functions. A smartly designed guest app combines everything from deal notifications to hotel services to loyalty programs. If you see a guest used the group rate for a conference, you could use the app to electronically send your guest the event itinerary, complete with a map of meeting spaces where sessions will be held.

Most major hotels have some element of this picture in play already, and they’re adding capabilities every day. Some of the major flags are closer, but much of the technology and integration is still in development. Regardless of who gets there first, one thing is certain—the hotel with a truly connected experience will be full of very happy, very empowered guests.

5. Battle For Bandwidth

A smart phone. A laptop. A tablet. An e-reader. It seems like hospitality guests bring every Internet bandwidth-sucking device they own when they travel. And whether they’re travelling for business or pleasure, you can bet you’re going to hear about it if they can’t connect as quickly and reliably as they’re used to at home. But a hotel is not a home. You have to multiply those data needs by dozens, if not hundreds, of guests—possibly thousands if you land a big conference. It’s a huge strain and one that many of the best hospitality brands are working on. Whatever your solution, rest assured, the demand for bandwidth at hotels is only going to grow.

6. Location-Based Services

Much of this technology is in its infancy, but the implications are huge. Being able to understand where hotel staff and guests are located at any given time creates all kinds of opportunities to improve the guest experience—from being able to deliver services to guests while freeing them from their rooms to helping event staff operate more efficiently to turning over rooms more quickly and beyond. Some employee location-based features are already available using SIP-DECT, but this is just the beginning. This is a category to keep an eye on.

7. Tech Lounges

Airline check-ins. Local info guides. A place where guests can get out of their rooms but still access Wi-Fi to relax or get work done. The use cases for technology in hospitality seem to grow every year, and savvy hospitality businesses are transforming these guest desires into stylish semi-public spaces where guests can engage tech on their terms. Many guests are even beginning to include these kinds of technologies in their online hotel search criteria, so hospitality businesses that lack them may eventually find themselves at a disadvantage.

8. SIP-DECT

Already popular in the hospitality space and other industries in Europe, SIP-DECT is a mobility-enabling alternative to VoWLAN and radio-based networks that’s starting to get attention in North America.

Many SIP-DECT setups bring the kind of features usually found on a fixed network to mobile workers all over your hotel or campus without tethering them down to specific locations. Since hotel service staff, like housekeeping, valet, concierge, and event staff are often on the go, SIP-DECTa natural fit for hoteliers.

With relatively low cost compared to the alternatives, ease of deployment and quality, predictable voice quality, SIP-DECT is poised to take off in a big way.

9. Tech-Enabled Meeting Spaces

The modern meeting space has evolved. No longer is it about tables and chairs and nice serving carts. Modern meetings run on technology. Business people need to make multimedia presentations and videoconference remote attendees—sometimes both simultaneously.

And for the marathon meetings, they’d like access to services like catering with minimal interruptions. Most of all, smart hotels know they need these spaces to be as user-friendly as possible. The A/V rooms of the past that required dedicated engineers are no longer an option.

If you think these kinds of business needs are limited to boardroom-style conference spaces, you’re missing an important part of the picture—business customers are increasingly asking for advanced technology enablement in ballrooms and event halls, as well.

10. Social Listening

Guests have a lot to say about their experiences at hotels, but they don’t always say it directly to you. And in a hospitality world where word of mouth and online reviews have more influence every day, it’s one of the reasons that more and more hotels have started investing in social listening tools. These tools allow hotels to find out about guests’ wants, needs, desires, complaints and more—and jump into the conversation if it makes sense. Some even let you keep an eye on the competition. The Internet is treasure trove of business intelligence if you know how to look.

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Introducing the new Mitel 6970 IP Conference Phone

We are pleased to announce that the new Mitel 6970 IP Conference Phone is available for quoting / pre-order for MiVoice Business. The Mitel 6970 is the conference phone designed to make meetings easier and more efficient. A large 7-inch color touch screen grants excellent visibility to an intuitive user interface for quick navigation to essential meeting information and functions. A tight integration with MiVoice Business and supported applications delivers a unique conference experience that will not be found with 3rd party devices.

Built-in Bluetooth 4.1 and MobileLink grant you the ability to seamlessly pair with Bluetooth enabled audio devices and expand the capabilities of your mobile phone. Enjoy crystal clear audio with high definition speaker and eight beam-forming microphones for 360° audio pickup. With the Mitel 6970 conference phone, your entire meeting experience will be effortless.

The integration with Mitel’s MiVoice Business platform sets it apart from third party SIP based conference phones resulting in unmatched ease of deployment, maintenance and use. The 6970 supports the full MiVoice Business telephony feature set allowing for exceptional flexibility in terms of how conference calls can be initiated. Users may choose to leverage the built-in ad-hoc conference call setup capability of MiVoice Business allowing for up to 8-parties to be added to a call or alternately they may prefer to set up a Meet Me or MiCollab conference bridge. Access to MiCollab conferences is greatly enhanced thanks to the support for the MiCollab Meeting Center application, which provides a list of conferences scheduled for the meeting room right on the phone with one touch bridge access – no need to enter a meeting ID or PIN.

The 6970 is backwards compatible to MiVoice Business 8.0 SP2, which removes a significant barrier to adoption – i.e. the need to upgrade to the latest MiVoice Business release in order to deploy the conference phone. This provides channel partners with the opportunity to go back to existing customers running 8.0 SP2 or higher and engage in a discussion on swapping out their old conference phones with a new modern, state-of-the-art solution. For customers on earlier versions of MiVoice Business, the 6970 provides an opportunity to initiate a discussion on the value of upgrading to the latest MiVoice Business release.

6970 IP Conference Phone for MiVoice Business hardware features:

  • 7” 800×400 Color Touch Display
  • 16 programmable keys
  • 6 context-sensitive soft keys
  • 10/100/1000 Ethernet Port
  • PoE power (802.3af)
  • Bluetooth 4.1 enabled
  • 360° microphone pickup via 8 beam-forming microphones
  • Mitel Hi-Q Audio Technology with high output speaker
  • 2 USB ports
  • 360° active call / mute indicators
  • Two touch mute buttons – one below the display and one on opposite side to allow muting from other side of table
  • Support for 2 optional wired extension microphones for larger board room support

The 6970 IP Conference phone for MiVoice Business software features:

  • Same installation and maintenance as all other 6900 series phones
  • Same telephony feature set as the 6940, including:

MiVoice Business ad-hoc conference call setup – add up to 8 parties to a call
One-touch Join Meeting (MiCollab Meeting Center) – on-phone list of today’s meetings for the meeting room
MiVoice Business Meet Me Conferencing
Out-of-box access to MiVoice Business Corporate Directory (no need to connect to an external LDAP Directory)
Hot Desking – make the meeting room phone your extension – same user interface & features that you have at your desk (join meeting room conference calls with confidence thanks to the familiar user interface)
MobileLink feature support – use the 6970 Conference phone for Cell Phone based calls, import Cell Phone based Contacts and Call Logs
Dynamic Extension support
Teleworker support

NEED MORE INFORMATION?

For more information about the new Mitel 6970 IP Conference Phone, please call us on +44 (0)20 3668 0444 or email info@4sightcomms.com. 

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Webinar On Demand: Mitel Monitoring and Management with 4Sight Monitor

4Sight Monitor – Empowering Performance

Performance management and analytics have become a strategic requirement for business communications. 4Sight Monitor is a fault and performance management software specifically designed for Mitel solutions to deliver a proactive performance management of your entire network. The benefits of monitoring and managing network performance are reduced downtime, inefficiency, and immediate management of incidents – allowing you to increase productivity while being cost effective.

Join our NOC Services Manager – Chris Plimley as he walk you through a live demonstration to give you a better understanding of how the software delivers proactive system performance management with tools to detect, troubleshoot and address Mitel voice quality problems.

The session provides an overview and update on 4Sight Monitor including monitoring tools, alerts, remote access, analytics and reports that deliver additional insight on your network performance.

Register to watch:

Mitel Top Services Partner
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Webinar on Demand: MiCollab Powering the Future of Communication & Collaboration

Making Communications and Collaboration Seamless

Register to watch our FREE collaboration webinar with Mitel to learn about all the great enhancements to MiCollab and how your organisation can benefit from them. Get the latest technology updates and discover Mitel’s next generation experience within Microsoft Skype for Business.

Led by Mona Abou-Sayed, VP Collaboration & Applications, Mitel and Thomas Källander, Global Product Manager for Mitel MiCollab, the session demonstrates how the latest Mitel technology provides customers with seamless communications and collaboration experience, unleashing the UC apps and platforms your organisation already uses to their full potential.

The webinar focuses on the MiCollab R 8.1, skype for business plugin as well as future product enhancements.
During the session, we discusses:

•The challenge with team collaboration
•New enhancements introduced that will improve the user experience
•How MiCollab can enhance a Microsoft Skype for business user experience
•Powering the future of collaboration into 2019 and beyond

Register To Watch

1. Learn about the new MiCollab Release 8.1 enhancement designed to unleash collaboration in your business.
2. Discover Mitel’s next generation experience within Microsoft Skype for Business.
3. Mitel technology road map for 2019.

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Webinar: Mitel Contact Centre Technology Update

Making Digital Customer Communications a Reality!

Register to watch our free Contact Centre Technology webinar and learn how you can develop your Mitel Contact Centre Platform to deliver a connected digital customer experience, using integration, automation as well as social, web and real-time customer service tools.

In this 1 hour session a team of product experts and consultants from Mitel, 4Sight and Talktative explores the latest Contact Centre technology, together with an update on the recent MiContact Centre Version 9 software releases including:

Omnichannel Enhancement
Web Ignite Enhancements
REST API Toolkit
Open Media
High Availability
Read/Write Capability with leading CRM systems

As an additional highlight: Felix Winstone from Talkative, a Mitel Development Partner, demonstrates how you can enhance your Contact Centre with real-time WebRTC tools as a new communications channel.

Interested in transforming your customer experience from dated to digital?

For more information about our Contact Centre solutions click here. To speak to one of our Communications Specialists call us on (0)20 3668 0444 or email info@4sightcomms.com.

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What’s new in Mitel’s Unified Communications portfolio?

New updates now available for every major Mitel Unified Communications platform

Mitel has announced updates to its flagship Unified Communications solutions to provide organisations more advanced voice, collaboration and contact centre capabilities for enhancing productivity and delivering better customer service.

These latest releases reflect Mitel’s commitment to providing tailored communications and collaboration solutions that drive customers’ digital transformation. Designed to increase speed to innovation, Mitel’s product roadmap also delivers high levels of security and enables businesses to leverage emerging technologies like IoT and AI to solve today’s problems and prepare for tomorrow’s challenges.

The newly expanded capabilities include the following:

MiCollabmultiple customer interface enhancements that make it even easier for employees to talk, meet and share information using Mitel’s leading collaboration offering, a single solution that brings communications and collaboration tools together to simplify the way people work.

MiVoice Businessthe addition of a next-generation containerization software architecture to drive speed to market for applications and business efficiency software upgrades for one of the industry’s most advanced mid-market communications solutions.

MiContact Center Business and MiContact Center Enterprise expanded omnichannel capabilities for MiVoice 400, MX-ONE and MiVoice 5000 that enable businesses to leverage web, chat, voice and social media interactions to provide a seamless customer experience. 

Mitel SIP-DECT   – 4th-generation SIP-DECT technology that brings a new portfolio of base stations and feature enhancements to the full line of Mitel cordless IP and SIP devices, solving companies’ vertical-specific mobile communications requirements. 

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Mitel MiCollab Release 8.1

4Sight is pleased to announce the General Availability of the MiCollab Release 8.1. MiCollab Release 8.1 focuses on enhancing the overall user experience of our suite of Next Generation clients and simplifying how employees talk, chat, meet and share information with others throughout their workday.

MiCollab Release 8.1 focuses on enhancing the overall user experience of our suite of Next Generation clients. Listening to user feedback – internal and external – MiCollab Release 8.1 was designed to improve how employees talk, chat, meet and share information with others throughout their workday, make the communications and collaboration experience for customers’ more seamless, and enhance their ability to work effectively from anywhere, at any time.

The core enhancements to MiCollab include:

User Experience Improvements
• Improved presence presentation
• Multi-call handling
• Contact Group handling, UI layout changes, & right click
• Media Device selection
• Ad-hoc Meeting escalation embedded throughout desktop-based clients
• AWV Web improvements, Audio callback, and Roll call

Fixed Mobile Convergence:
• Call Through
• Inbound call optimization for iOS
• Full Take Call feature

Management & Security Improvements:
• General Security updates
• Next Gen PC client Virtual Desktop support
• MiShare Auto update

MiContact Center Business integration (MiCollab 8.1 SP1):
• ACD Softphone (SIP) support with MiContact Center Business Ignite Client

Microsoft Skype for Business integration (MiCollab 8.1 SP1):
• New client integration with full Skype for Business user experience
• Outlook integration
• Skype for Business UCC Bundle

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