WEBINAR | Improve Your Public Sector Contact Centre Efficiency

Panelists: Felix Winstone, Director, Talkative, Stephen Williams, Head of Channel Partnerships, Talkative and Paul Arigho-Crockett, Enterprise Solutions, 4Sight Communications

Provide improved and more efficient support to your residents or customers by maximising your existing contact centre resources.

Public sector organisations have to deal with extremely high volumes of enquiries daily. Providing support for a public sector community, whether that be residents, patients or students can be particularly challenging for agents due to the wide variety of needs they may have.

Being able to provide multiple channels such as live chat, web calling, video calls or co-browsing sessions along with intuitive data and a feature-rich contact centre dashboard can make it much easier to deliver tailored, efficient support for each individual case. By managing these workflows within the same place, contact centres can enjoy increased levels of customer satisfaction, improved resolution rates and a reduction in contact centre wait times.

We invite you to join 4Sight Communications and Talkative on Thursday, 26th of March 2020 at 11:00 GMT for a public sector focused webinar to see how you can provide improved and more efficient support to your residents or customers by maximising your existing contact centre resources.

Why should you attend?

  • Learn how you can optimise your public sector contact centre efficiency
  • Find out how you can deliver key public sector functionality with cost-efficiency
  • Understand how current public sector organisations are already using Talkative
  • Discover the benefits of WebRTC and joining up your website interactions with your Mitel Contact Centre

With Talkative solutions, you can offer web chat, web calling, video calling, or co-browse sessions to website users to solve their queries faster while reducing contact centre wait times.

Benefits of implementing Talkative WebRTC for Public Sector:

  • Remove language barriers with Instant Language Translation into 96 languages
  • Improve accessibility for hard of hearing through video calling
  • Automatic routing of calls through existing telephone systems
  • No need to buy in new telephony systems
  • Users do not need to download plugins or sign-in to use the software
  • Integrate into leading contact centre systems and CRMs such as Mitel and Salesforce
  • Leverage unified queueing, reporting and agent management
  • Improve first-call resolution rates through personalised conversations

Register today and join our Webinar featuring Live Demo with Talkative on Thursday, 26th of March 2020 at 11:00 GMT.

Mitel Top Services Partner
Read more...

WEBINAR | Revolutionise Your Contact Centre

Panelists: Felix Winstone, Director, Talkative, Stephen Williams, Head of Channel Partnerships, Talkative and Paul Arigho-Crockett, Enterprise Solutions, 4Sight Communications

Maximise Digital Sales and Service by Integrating Website Journeys with your Mitel Contact Centre

Today’s customer is digital first, and the most successful contact centres manage all of their customer interactions through the online journey. Join our webinar featuring product experts from Talkative to explore how your organisation can embed calls, chats, video and co-browsing into their websites, driving digital sales and service while boosting contact centre efficiency with Talkative Engage Platform.

Talkative platform enables you to embed website contact and interaction data into your existing CRM and contact centre systems, including Mitel Contact Centre and Salesforce Service Cloud.

Why Talkative?

  • Get tools and service you need to convert, engage and support customers at scale
  • Easily configurable and highly customisable
  • 24/7 SLA support, on-site training, ongoing developer assistance and proactive account management
  • In-depth platform reporting, insightful analytics and integration with CRM, CC and Google Analytics

Why should you attend?

  • Discover strategies to make your agents more efficient
  • Learn how to enhance your Contact Centre with digital customer service functionality

With seamless Mitel integration, Talkative helps you provide exceptional online customer service while leveraging your existing contact centre workflows. The only pure-play live chat solution to offer native integration into the MiContact Centre (MiCC) platforms.

Register today and join our Webinar featuring Live Demo with Talkative on Thursday, 5th of March 2020 at 11:00 GMT.

Mitel Top Services Partner
Read more...

Webinar & LIVE Demo Replay | MiContact Center Business 9.2. – Powering Customer-Centric Organizations

Panelists: Mark Anderson, Sales Engineer at Mitel and Paul Arigho-Crockett, Enterprise Solutions, 4Sight Communications

MiCC 9.2.: Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organisations.

One-third of the population is comprised of millennials, and there are now almost 5 Billion mobile phone users in the world. These shifts have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would instead communicate through digital channels like email, chat, and social media.

Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.

MiContact Center Business reduces the cost and complexity of deployment by leveraging your existing infrastructure.

Watch our webinar replay featuring experts from Mitel and be the first to see the LIVE DEMO and hear about the latest updates to MiContactCenter Business 9.2.

Mitel’s MiContact Center Business platform streamlines your contact center operations with technologies that seamlessly integrate with your existing infrastructure investments, including virtual data centers, and deployment across multiple sites.

This webinar is a must-see and not to be missed! Watch today!

Mitel Top Services Partner
Read more...

Webinar Replay | Mitel MiTeam Meetings: Quicker Meetings, Quality Collaboration, Real-Time Decisions

Panelists: Mark Anderson, Sales Engineer at Mitel, Paul Brazier, National Channel Account Manager at Mitel and Paul Arigho-Crockett, Enterprise Solutions, 4Sight Communications

Mitel MiTeam Meetings: Quicker Meetings, Quality Collaboration, Real-Time Decisions

With Mitel’s MiTeam Meetings, you will benefit from seamless real-time video collaboration across time zones and geographies, delivering quicker meetings, quality collaboration, real-time decisions.

Watch the replay of our webinar our MiTeam Video webinar featuring Mitel to learn about all the great enhancements to Mitel MiTeams and how your organisation can benefit from them. Get the latest technology updates and discover Mitel’s next-generation experience.

Led by Mark Anderson, Sales Engineer at Mitel, Paul Brazier, National Channel Account Manager at Mitel and Paul Arigho-Crockett, Enterprise Solutions, 4Sight Communications, the webinar demonstrates how the latest Mitel technology provides customers with seamless communications and collaboration experience, unleashing the UC apps and platforms your organisation already uses to their full potential.

The webinar focuses on the Mitel MiTeam Video capabilities.

Why should you watch it?

  1. Learn about the new MiTeam Video release, designed to unleash collaboration in your business.
  2. Discover Mitel’s next-generation experience within Mitel MiTeams Video.

Mitel Top Services Partner
Read more...

Webinar Replay: Talkative for Mitel Contact Centre – Making Digital Customer Communications a Reality!

Talkative for Mitel Contact Centre

Panelists: Felix Winstone, Director, Talkative; Paul Arigho-Crockett, Director – Enterprise Solutions, 4Sight Communications

Talkative for Mitel Contact Centre – Making Digital Customer Communications a Reality!

Contact centres have evolved over the years and continue to change at a rapid pace. From interactive voice response (IVR) to omnichannel communications and personalised interactions, your customer expectations have never been higher! All businesses that interact with their customers must deploy the right technology to provide a consistent experience across all channels, as well as a strategy that supports this broadened scope of service.

Felix Winstone from Talkative, a Mitel Development Partner, will demonstrate how you can enhance your Contact Centre with their real-time Talkative WebRTC tools as a new communications channel. This webinar will include Live Web Chat, Web Calling, Web annotation, and Co-browsing.

Mitel Top Services Partner

Read more...

Webinar On Demand: Unlock untapped value from your voice data

Webinar-RedBox-Call-Recording

Panelists: Matthew Ludlow, Key Account Manager, Red Box; Paul Arigho-Crockett, Director – Enterprise Solutions, 4Sight Communications

RED BOX CALL RECORDING: THE PLATFORM FOR VOICE AND BEYOND

4Sight Red Box

Voice is and will always be the most efficient and effective user interface ever invented. As a data set, it holds much more value than any other means of communication. Our webinar demonstrates how you can capture, secure and unlock the inherent value of enterprise-wide voice with Red Box, Mitel and 4Sight preferred partner for call recording solutions.

Hear how 4Sight are working with Red Box to help companies to transform the use of voice data by leveraging its power through Red Box’s extensive partner ecosystem including Salesforce, Microsoft, Nuance, Theta Lake, xDroid & Refract.

ADDRESSING INDUSTRY CHALLENGES

90% of businesses expect data-driven insight to become a key differentiator by 2020, but typically 67% of unstructured data (including voice) is currently locked or unable to be used for analytics. Organisations want to retain complete voice data sovereignty and secure access always, separating the capture layer from the application layer.

VOICE DATA CONTROLLER FOR SALESFORCE®

The Voice Data Controller from Red Box provides organisations with a seamless way to consolidate customer voice data within Salesforce® to provide a single view of customer interactions and unlock the value of enterprise-wide captured voice communications.

Register to watch:

Mitel Top Services Partner
Read more...